Southlake Nissan - Service Center

Excellent Service Department The Service manager, Randy Kawanna is awesome. I had a problem with my Altima that he diagnosed and repaired while I waited at a very fair price. Se The Service manager, Randy Kawanna is awesome. I had a problem with my Altima that he diagnosed and repaired while I waited at a very fair price. Service at Southlake Nissan has always been first rate. That is why I have kept coming back to buy vehicles from them since 1993. Their service department is second to none. I highly recommend Southlake Nissan for any issues with your Nissan. Couldn't be better! More

Great service! As always, service department is great to work with. Only complaint I have, when calling to schedule an appointment with the scheduling department you As always, service department is great to work with. Only complaint I have, when calling to schedule an appointment with the scheduling department you can never seem to get a live person on the phone. after several attempts, I was able to make contact with Service who ended up scheduling my oil change for me. It should not be this difficult to schedule an appointment for service with scheduling. More

Very pleasant and informative I always feel comfortable and confident that the staff has my best interests and satisfaction in mind. They don't make me feel pressured and realise t I always feel comfortable and confident that the staff has my best interests and satisfaction in mind. They don't make me feel pressured and realise that my time is important also. More

Very quick....and done right Your service center always has our SUV;s done before the time they say. Your team at Southlake is just wonderful. Thank you for being so honest. Your service center always has our SUV;s done before the time they say. Your team at Southlake is just wonderful. Thank you for being so honest. More

Very Helpful Helpful, helpful, helpful helpful, everyone I passed offered help. My wife left her purse in the car, when she needed something from it, the service m Helpful, helpful, helpful helpful, everyone I passed offered help. My wife left her purse in the car, when she needed something from it, the service manager went and retrieved it for her! More

Battery performance check out. Excellent and very helpful communication skills with assessment. Explanation provided with approximate work time.Kept me informed of the problem Excel Excellent and very helpful communication skills with assessment. Explanation provided with approximate work time.Kept me informed of the problem Excellent service.was provided.appreciated More

Best service department around! Nissan Southlake has the best service department around! Staff is very knowledgeable and service manager, Randy is the absolute best in customer servi Nissan Southlake has the best service department around! Staff is very knowledgeable and service manager, Randy is the absolute best in customer service. You can tell how much he appreciates your business. The shop area and waiting center is very clean and accommodating. Definitely a 5 star experience! More

Best Service Department Around Shout out to Shyenne and Randy in the Service Department, I am always treated like family from the second I drive into the shop quick service and my Shout out to Shyenne and Randy in the Service Department, I am always treated like family from the second I drive into the shop quick service and my car always gets a way! More

Oil Change I took my care for routine oil change and tire rotation. As usual Randy and Brian took care my car in am minimum amount of time. They returned the ca I took my care for routine oil change and tire rotation. As usual Randy and Brian took care my car in am minimum amount of time. They returned the car with a fresh car wash as well. More

Unhappy with scheduling My only complaint is it’s very hard to get anyone on the phone to schedule an appointment. I also wish you could schedule oil change appointments up t My only complaint is it’s very hard to get anyone on the phone to schedule an appointment. I also wish you could schedule oil change appointments up to 5:00. With all the traffic and construction in our area it’s hard to get there by 4:00 during the week. The service department however was wonderful. More