Southlake Nissan - Service Center

Service Randy and Brian r always the best service advisor they r always polite and greet you with a smile. And they know their Nissan’s inside and out. Randy and Brian r always the best service advisor they r always polite and greet you with a smile. And they know their Nissan’s inside and out. More

Oil change and a new car! I went in for an oil change and left with a new car. Kenny Kellen was our salesman. He insisted I drive the 2019 Nissan. What sold us was the fact I went in for an oil change and left with a new car. Kenny Kellen was our salesman. He insisted I drive the 2019 Nissan. What sold us was the fact that it drove like a dream and was more comfortable than the last Nissan I had. Kenny educated us in all the options and updates of the car, explained everything in a way that was easy to understand. He was kind, courteous and extremely helpful giving us his personal phone number at the end just in case we had any questions. More

Got me fixed up quick Had a leak in the AC system a week after I bought the car. The service center was able to diagnose the problem quickly and got me going same day. Abou Had a leak in the AC system a week after I bought the car. The service center was able to diagnose the problem quickly and got me going same day. About a week and a half later, the same problem. Took it back in and they provided a loaner so that they could really dig in and find the problem. It took a couple days, but they kept me updated and found the problem. It took an lot of digging but they took care of the problem and made sure I was happy with the outcome. Thanks Randy! More

Oil change etc. I came in for the ABS recall, oil change and tire rotation. They were thorough and quick. They were done in approximately 1 hour 15 minutes. I was eve I came in for the ABS recall, oil change and tire rotation. They were thorough and quick. They were done in approximately 1 hour 15 minutes. I was even escorted to my car. More

Excellent customer service Randy and his staff are awesome very kind They are only reason I drive 3 12 hrs back to the dealership Always kind and fit me in for appointments awesome very kind They are only reason I drive 3 12 hrs back to the dealership Always kind and fit me in for appointments More

1000 mile check Didn’t take long, asked if I wanted car washed, shouldn’t ask just do it, if customers are in a hurry they will tell you not to wash Didn’t take long, asked if I wanted car washed, shouldn’t ask just do it, if customers are in a hurry they will tell you not to wash More

Sensor problem I have been nothing but impressed by the quality of people and service of this dealership. My only complaint is that with a brand new car there was so I have been nothing but impressed by the quality of people and service of this dealership. My only complaint is that with a brand new car there was something wrong with the sensor that needed to be replaced which caused me to have to take a day off of work. The service desk also informed me that it was an expensive fix. I now worry about how this car will operate down the road. More

Oil Change and Tire Rotation This was my first experience with the service consultant Shayan Sheikh. He was very friendly and courteous. He also was very accommodating when I as This was my first experience with the service consultant Shayan Sheikh. He was very friendly and courteous. He also was very accommodating when I asked if the service technician/porter could also clean the inside of my front window because I'm unable to clean it. They did a great job with that. Unfortunately, I also asked that the tire pressure be increased with the colder weather coming and I told him I wouldn't be out in Merrillville again for a while. He said he would have the pressure increased to 37 (it was currently 31 or 32). However, on my drive home back to Highland the tire pressure never increased. When I arrived home I called Shayan and he was extremely apologetic that this wasn't done and told me to come back and they would take care of it. However, that means I need to make ANOTHER trip to Merrillville this weekend to take care of this. I am a long time customer of Southlake Nissan. I've purchased three of my last four Nissans (Altima, Pathfinder, Murano) from you. I purchased my current 2017 Pathfinder from Napleton in Highland so I wouldn't have to make the long trip to Merrillville in inclement weather. When Napleton lost their accreditation as a Nissan dealership/service center I returned to Southlake Nissan because Randy, Brian and the service department always did a great job. I truly hope this is a one time occurrence and going forward the service technicians are a little more careful and detailed oriented. More

Best service dept ever, I have been doing business with this dealeship for quite sometime. Their service dept is outstanding. Randy K. And Brian J. Always greet me with a s I have been doing business with this dealeship for quite sometime. Their service dept is outstanding. Randy K. And Brian J. Always greet me with a smile a always remember my name. ( very impressive). I feel very confident and safe that they are doing the best for myself and,y vehicle. More

Great Service The service at Nissan is always great. I have been getting my vehicle serviced there for many years and have been satisfied with the quality. The service at Nissan is always great. I have been getting my vehicle serviced there for many years and have been satisfied with the quality. More