Southlake Kia

Bad experience with Michael Arizmendi’s statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechan the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we had financing set up with our bank: 1.) Claimed their mechanics did a thorough review of the vehicle and there was no problems. Even in the face of a second opinion. 2.)He said the car was being kept for his cousin, but he could consider selling to us. 3.) Claimed the online price that we screenshotted from last week was never the price 4.) After we left, he called back and offered to fix the car problems BUT only if we bought it today. He said he wasn’t working the next day. (When I went back the next day, he was indeed working there.) 5.) He said that even though we would pay with an overnight check from our bank, he would have to do a hard pull of our credit for OFAC. I googled and websites like Experian and Edmund’s warn that this is a common lie and common tactic salesman claim to be able to offer financing or consider income in price negotiations - at the expense of our credit score. 6.) He also said he wouldn’t take a wire and suggested our bank it isn’t as credible as the companies they work with and could take up to a month for the check to show up. When we elevated these concerns to a manager, the manager offered to do the deal but not fix the wheel bearings. That is a big safety deal and $1k-$3k repair needed right away, so we walked away. I worry that the next customer takes home an undisclosed wheel bearing problem. More

Jenna V. and the finance manager got me in the car i wanted along with a nice warranty. It was a pleasant experience and purchase with Jenna and the southlake and the finance manager got me in the car i wanted along with a nice warranty. It was a pleasant experience and purchase with Jenna and the southlake kia team. Very happy. More

Nothing but the best! I was helped right away and they worked around everything little thing. I was helped right away and they worked around everything little thing. More

I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as I'm concern. More

Dan was an outstanding salesman. He took care of us. Will send people to see him. He took care of us. Will send people to see him. More

This manager spoke to us like we were stupid! Due to him being VERY rude and telling my famliy to do simple math, one of his employees lost a sale today!! Drove right down the road did math just Due to him being VERY rude and telling my famliy to do simple math, one of his employees lost a sale today!! Drove right down the road did math just fine ,got her a Kia with EVERYTHING and WHERE she needed to be and SHE drove home a new car. You trying to be a tough guy caused your employee to lose a sale! What you said couldn’t be done! Guess what? It was done with great leadership!!! More

Great customer service, everything was explained to me and I understood everything. I didn't leave feeling like I had questions unanswered. and I understood everything. I didn't leave feeling like I had questions unanswered. More

Earl was great to work with. The experience was fast, efficient and surpassed my expectations The experience was fast, efficient and surpassed my expectations More

The dealership is always very helpful to me. Whenever, I take my vehicle in to Southlake Kia, the works are kind. Whenever, I take my vehicle in to Southlake Kia, the works are kind. More

Dan was very helpful, I was in and out in my brand new Forte GT-Line in no time! He made the process easy and his personality makes him great to be around. As they say....Dan always delivers! Forte GT-Line in no time! He made the process easy and his personality makes him great to be around. As they say....Dan always delivers! More