Southgate Honda - Service Center

Lacks Integrity One of the service team member lacks integrity who is supported by his team. If customer is not cautious enough. They will try their best to let you One of the service team member lacks integrity who is supported by his team. If customer is not cautious enough. They will try their best to let you pay more for non mandatory services. More

Exceptional Service The Body Shop in the skilled, experienced, and personable skills of Steve Short rates superlatives. Our car had much more than a hit and run fender The Body Shop in the skilled, experienced, and personable skills of Steve Short rates superlatives. Our car had much more than a hit and run fender bender, but Steve and crew restored and repaired our vehicle and made it look like new. Also, we find the work ethic and dedication of the clerical staff commendable as well. More

Very satisfied I got very satisfactory assistance from Jacqueline when I brought my car for a recall fix. She explained to me what has to be done and how long it wi I got very satisfactory assistance from Jacqueline when I brought my car for a recall fix. She explained to me what has to be done and how long it will take. She's a very good service manager ! More

QUICK LET ME KNOW WHAT I NEEDED BEEN COMING TO THIS HONDA SINCE 1989 I HAD VERY LITTLE PROBLEMS OR I WOULD NOT BE RETURNING. I OWN 3 HONDA VEHICLES ALL PURCHASED FROM IVAN. BEEN COMING TO THIS HONDA SINCE 1989 I HAD VERY LITTLE PROBLEMS OR I WOULD NOT BE RETURNING. I OWN 3 HONDA VEHICLES ALL PURCHASED FROM IVAN. More

Tire issues Excellent service! They accommodated me at late moment and squeezed in an already scheduled oil change for my convenience which was a great time save Excellent service! They accommodated me at late moment and squeezed in an already scheduled oil change for my convenience which was a great time saver for me More

Air bag recall Great customer service! I was pleased with the turnaround time since I waited for them to complete the work and within an hour I was on my way. Great customer service! I was pleased with the turnaround time since I waited for them to complete the work and within an hour I was on my way. More

Wonderful service All my interactions with Genthe Honda so far have shown me that the people who work here seem to really care about what they do and the people they do All my interactions with Genthe Honda so far have shown me that the people who work here seem to really care about what they do and the people they do it for. Go with a dealership that you feel has your best interest in mind most of the time. I definitely feel that way about Genthe Honda. From Sales, I dealt with Jason who is a very easy going, low pressure and informative representative. A down to earth dude, just trying to match people up to what they're looking for. Hopefully I won't have a need to buy another car for a while, however if I did, I'd give him a call first. From Service, Jeff who, after hearing a little more about a problem I was having with the car advised I bring it in immediately so that he could ride passenger to further assess the problem DESPITE this being right after high winds knocked out power for most of southeast Michigan (3/10) and them being way behind due to not having power a few days themselves. Took a ride, he knew the problem was serious and prioritized it's repair for that day as it was quite serious and I had no other means of transportation. Glad I wandered in there! :D -Derek S. More

Good work Not only did my oil change/ inspection go smoothly, Jeff discovered I had a bad battery and changed it. At only 14000 miles and no symptoms I'd have h Not only did my oil change/ inspection go smoothly, Jeff discovered I had a bad battery and changed it. At only 14000 miles and no symptoms I'd have had a bad surprise if not for this visit. Thanks much! More

Cracked windshield repair. My brand new CRV was hit by a stone and a very little chip formed. Within days the chip cracked about 8 inches. Safelite came to the dealership and r My brand new CRV was hit by a stone and a very little chip formed. Within days the chip cracked about 8 inches. Safelite came to the dealership and replaced the windshield. Steve was not happy about the work and Safelite came again and repaired it. Jackie made sure my camera was recalibrated. More

Someone Sincerely Helpful During the spring of 2016 an elderly cousin died in Minnesota and willed his extremely well-maintained 2011 Honda Odyssey to us here in Wyandotte. We During the spring of 2016 an elderly cousin died in Minnesota and willed his extremely well-maintained 2011 Honda Odyssey to us here in Wyandotte. We wanted to find a dealership and person that would work with us in properly maintaining this vehicle on a continuing basis, and this we have found with Jeff Nicora at Genthe Honda in Southgate. Most recently we received a routine recall notice and we called Genthe and Jeff was able to take care of us that day. He also found that we needed front wiper blades and a cabin filter. We feel that Jeff knows us, understands our needs, and calls my husband and me by name. Again this week we were in to see Jeff as the result of the high winds in the area and something that "did not sound right under the van"--maybe a damaging branch. He found no problem, but did say that the battery was close to needing replacement. I was glad that he found that and he always explains things well and in a sincere and helpful manner. More