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429 Reviews of Southgate Honda - Service Center
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December 23, 2020
Good service. Genthe Honda15100 Eureka RdSouthgate, MI Good service. Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd Good service. Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd Southgate, MI 48195 More
by MIKEP16
Verified CustomerEmployees Worked With
Andrew Genthe
December 23, 2020
Very helpful and very patient in explaining things. They work with helping set up appointments within my available time frame. When I have to wait on a minor service the waiting area if very comfortable an work with helping set up appointments within my available time frame. When I have to wait on a minor service the waiting area if very comfortable and plenty of room to social distance fro others More
by peggyquik4
Employees Worked With
The two men on the service desks , Andrew Genthe
December 23, 2020
Your service representatives Mike and Keon make your business. Going the extra mile for your customers at Genthe. Past representatives were horrible didn’t like them. Now I like your staff very much business. Going the extra mile for your customers at Genthe. Past representatives were horrible didn’t like them. Now I like your staff very much because they actually care about my car and it’s needs. Your mechanics did a great job as well. Thank you for listening to your customers. More
by 2220NM
Employees Worked With
Mike and Keon and mechanics., Andrew Genthe
December 23, 2020
I had a very productive discussion with the Honda service gentleman. He helped me understand why my battery kept losing charge. Thanks much for taking the time. gentleman. He helped me understand why my battery kept losing charge. Thanks much for taking the time. More
by rygwelski
Employees Worked With
Service
December 23, 2020
Mike the service manager was very helpful from the time I called to see if my car could be checked out. He recommended that I have the car battery jumped and then I could drive it in. Turned out the battery called to see if my car could be checked out. He recommended that I have the car battery jumped and then I could drive it in. Turned out the battery needed to be replaced. Very pleased with his assistance. More
by MCSOTTY
Employees Worked With
Mike the service manager. 5 stars
December 23, 2020
I've been coming to this dealership since 1984. These are the best service advisors by far! They are polite, patient, and will explain anything you don't understand. Please do whatever you can to keep them! the best service advisors by far! They are polite, patient, and will explain anything you don't understand. Please do whatever you can to keep them! More
by RVKUZAVA
Employees Worked With
Andrew Genthe
July 24, 2018
Awful So I purchased an accord in 2016 and to my knowledge I purchased the sentinel package that covers oil changes and tires. Well the last 2 times I went So I purchased an accord in 2016 and to my knowledge I purchased the sentinel package that covers oil changes and tires. Well the last 2 times I went to the dealer to change my oil I was charged for the service even though I asked if I had the package and they said I didn’t. Yesterday I hit a pot hole and 2 tires blew. I called the dealer to see if it was covered and they said no that I only had the sentinel package for oil changes. I googled what the package which said oil and tires are covered. So I called back and spoke to the manager and she apologized and said she will look into it and get me a reimbursement for the oil changes I paid and told me they had the tires in stock. So I went to the dealer. They told me it would be about an hour because there was one car in front of me. I said ok I’ll wait. As i was waiting there i see the manager talking to a girl that came in about 20 min after me. They were definitely friends. So a little while later they moved my car further into the shop and put the managers friends car on the lift while my car sat further in the shop. Once they were done with the managers friend car, they moved my car back and put it on the lift. So they only moved my car so i would think they were working on it when they didn’t. I was there for 2 and a half hours. It’s unacceptable. More
by Rmota304
Employees Worked With
Lorne and the manager
November 13, 2017
Excellence They listen. Take time to explain the options Friendly and super clean dealership. I trust them, I know them. They offer a complimentary courte They listen. Take time to explain the options Friendly and super clean dealership. I trust them, I know them. They offer a complimentary courtesy shuttle if the appointment is goIng to be too long. More
by Too much work
Employees Worked With
I forgot his name?
October 07, 2017
Excellent Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly a Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly and it looks great! Will get future service done here. More
by Eric
Employees Worked With
Steve
June 14, 2017
Wonderful. The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a pro The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a problem at Ford dealership getting my key fob replaced, I went back to genre service dept and they got it done. More
by Ns1jockey
Employees Worked With
Jeffery Nicora and service manager.
