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Southgate Honda - Service Center

Southgate, MI

4.7
429 Reviews

429 Reviews of Southgate Honda - Service Center

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January 09, 2021

I have been going to Genthe Honda for over 20 year's! I trust Southgate location over all others! They always get you in and out. More

by PRECIOUSNJ31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Howard, Joshua Stevens
January 08, 2021

Very clean, always friendly, always trying to please the customer. Many amenities available for customers. Everyone greets you and says hello and tries to make sure you are comfortable. More

by mjduzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
January 08, 2021

Great service and they are always friendly and caring for your vehicle to make sure runs good all the time. I only bring my vehicle to Genthe Honda , thank you for your hard work and dedication. More

by Albertoreyes48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager, Andrew Genthe
January 07, 2021

I was able to schedule service at a time that was convenient for me. The Service Department actually completed my car ahead of schedule which was a nice surprise. Both Service Advisors were kind an More

by trb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
January 07, 2021

I left fog light to tell them replace.thet don't replace for me .and they not give fog light back to me. I call them and they say they call me back. But never get call More

by KHANHDO1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Genthe
Jan 07, 2021 -

Southgate Honda responded

we apologize for the inconvenience and the misunderstanding about the light bulb for your fog light. Unfortunately we did not have the light bulb in stock and had to be ordered and it was under the understanding that you were out of town and going to give us a call when you returned. I will make sure the service advisor reaches out to you promptly.

January 03, 2021

I wanted my side door protection I had installed when I purchased the car and it came apart. I asked Service to include that in my 30 ,000 mile checkup. It was never even looked at. I spent a lot of money More

by voelkle 333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
December 30, 2020

Always keeps me informed on service due and what to expect for maintenance. Did not have much luck with making an appt. on line, U had to call dealership to schedule. More

by SHERREF9086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Dec 30, 2020 -

Southgate Honda responded

we appreciate your review. We are currently looking into a online scheduling tool to make your next service visit easier.

December 24, 2020

At the dealership the service was excellent. I never received a response when I tried to make the appoint online. I had to make the appoint by phone. More

by rc0861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hayner (excellent), Andrew Genthe
Dec 24, 2020 -

Southgate Honda responded

.

Dec 30, 2020 -

Southgate Honda responded

Thank you for your review and we are currently looking at an online scheduling tool to make that process a little easier we apologize for not getting back to you.

December 24, 2020

Brought the car in for a recall and a few other concerns. Everything was addressed and explained to me. Friendly and fast! Very clean facility as well. More

by DRUYORMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 30, 2020 -

Southgate Honda responded

Thank you for your business and the kind review

December 23, 2020

Great staff! The team is very helpful and friendly. Work was completed in a timely manner. I would bring my car back to this service team. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Dec 23, 2020 -

Southgate Honda responded

Thank you for the review and the opportunity to serve you.

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