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Southgate Honda - Service Center

Southgate, MI

4.7
429 Reviews

429 Reviews of Southgate Honda - Service Center

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February 05, 2021

I came in for an oil change without an appointment but that didn’t matter. They took me right away. Very professional and friendly staff. More

by marie2876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
February 05, 2021

Everyone in the service department was great.Making me Everyone in the service department was great. Making me type more words than I want just to get to the 25 word minimum is silly. More

by SOULESSEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
February 05, 2021

Very prompt, trustworthy. No sales pitches, just facts and honesty. I have been a loyal Honda customer for almost twenty years, I hope to make it another twenty. More

by HBZAPPED99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
January 29, 2021

It was very good .My accord had a recall. They took care of me very fast.This is my four honda accord.They are a good car. More

by GULYASROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
January 28, 2021

It was a very good experience. They took me home when It could not be completely fixed that day. They said it would be fixed by 9:00 the next morning. It was, they picked me up quickly. Great job! More

by SUEG0526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hayner
January 25, 2021

My CRV was there for service twice within a week. It is less than 3 years old. I was told it was good. I had to have it towed again on Saturday. I choose a different location. I probably will not be return More

by AH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike and ? From service , Andrew Genthe
Jan 25, 2021 -

Southgate Honda responded

We are sorry to hear about this news with your vehicle and experiences. To warranty a battery for Honda has to go through a process of testing the battery and the vehicles electrical/starting system by a Honda Certified Tech. All test passed. No draws were found. Alternator and starter both tested good. If you need for us to retest it again, we will be willing to do that for you at no charge again. Sorry for your inconvenience.

Jan 25, 2021 -

AH responded

Thank you for responding. This is my second bad experience so I chose to take it somewhere else this time. The battery failed the test and they already replaced it.

January 22, 2021

Excellent and outstanding experience! I had a unique problem and they took their time to listen to my situation. They diagnosed and repaired my vehicle the first time I took it in. Thank you so much t More

by ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Key and the technician who I didn't get to meet
January 11, 2021

excellent fast service with complete explanation. Friendly and helpful. Review needs and then presented options for getting all recommended work done without breaking the bank. More

by DAVID.D.PETERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
January 11, 2021

My Accord is a 2014 and they called me for some warranty work. They told me it would take 2 hours and it only took 1 hour. Good work. More

by crashman595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (Service advisor)
January 09, 2021

Professional service Keon was great....Quick fast and up front with needed to be complete. Honesty is what keeps the customer coming back. I will definitely be back. More

by AWPJ77
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keon
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