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Southgate Honda - Service Center

Southgate, MI

4.7
429 Reviews

429 Reviews of Southgate Honda - Service Center

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July 19, 2021

The service dept always does their best to perform the needed maintenance or repair service and get you on your way as efficiently as possible. More

by lmcfarl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
July 19, 2021

I always enjoy dealing with the folks at this dealership. Very knowledgably and friendly. The service department under the direction of Mike is outstanding. Very fair pricing and they go the extra mile. More

by wjloeber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, service department
July 16, 2021

Air conditioning was not working , compressor clutch had failed. Mike Haynes was able to get me a new compressor and replace it by the next morning. I was treated well and the problem was explained very cle More

by S.WILLIAM376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haynes
July 16, 2021

Was well taken care of when I went in for a recall. I've always been well treated whenever I've had to go in. Will keep going back to Genthe More

by zbop52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
July 14, 2021

Very disappointed had my oil changed my heat shield was not put back properly so it broke off they said they can't replace it unless I pay for it. Very disappointed More

by lysaidaperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Genthe
Jul 15, 2021 -

Southgate Honda responded

this is Andrew Genthe I'm very sorry for this mishap. If you can please give me a call so we can discuss this further and see if there's something we can do to make the situation better. Here is my direct line to my office 734-283-2601

July 12, 2021

Asked for a full inspection and service, which was performed, but specifically asked for the key batteries to be changed and synced three times but neither were changed and one is non-functional. More

by connerclaypool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Genthe
Jul 15, 2021 -

Southgate Honda responded

I do apologize for our staff missing this. This is Andrew Genthe. If you please give me a call at 734-283-2601. I would like to make arrangements with you to correct this situation.

July 12, 2021

The service was great! The service guys were polite and caring ! 👍 The oil change and check on my car was nice and quick! Last year i bought a 3 package oil change and i must say i was a little disappoint More

by cindilu914
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Jul 15, 2021 -

Southgate Honda responded

Thank you so much for the five star review

July 11, 2021

The place was clean the person that helped me was good and very helpful. My car was done in a good Fashion I like dealing with Honda More

by Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Jul 15, 2021 -

Southgate Honda responded

Thank you so much for the 5-star review.

July 05, 2021

Quick and professional. The waiting area is nice. Drinking fountain needs some attention. Some selections not working. More

by KINGSLEY.SLONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
July 05, 2021

What an easy experience and the wait was 30/45 minutes for my recalled part. They got me in last minute too! The staff was incredibly helpful and the waiting room was still comfortable given the ac was ou More

by alisonrcarpenter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
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