Southgate Honda - Service Center

I already filled this out once, but just in case you didn’t get it and that’s why I’m receiving it a second time I will answer again. I am very happy with the dealership and very happy with the work th didn’t get it and that’s why I’m receiving it a second time I will answer again. I am very happy with the dealership and very happy with the work they do. I had the dewinterizing special and asked them to check out a few other issues while it was there. I had never had my car detailed before, and I was a little concerned about if it would be a true detailing. I am a bit of a perfectionist and I noticed the area inside the gas tank cover had not been done. Sami, my advisor, took care of that right away. Because I’m a perfectionist you can understand how carefully I looked over the inside. I was very pleased with how fantastic my car looked. The inside looked like a new car. They did a fabulous job. As far as the other issues that needed taken care of, I was told that a software upgrade was needed for the problem. I was charged for this even though the problem has been ongoing and my belief is Honda should’ve had the software right in the first place. I am not happy about being charged for that, but that is not on the dealership, it is on Honda. Additionally, I don’t understand why my HondaCare wouldn’t cover the upgrade even though it was needed to correct an ongoing problem with my auto stop-start. I feel like Honda and HondaCare passed the buck on to me. They should take better care of their customers. I have absolutely no complaints about the dealership. Well, maybe one little one, when my ride to pick me up was running later than expected I wish they would have called me. Otherwise, I am pleased and satisfied with Genthe Honda. More

I opted to have the dewinterization special. I am a bit of a perfectionist and when I looked at my car I noticed they missed the inside of the gas tank door. When I pointed that out, my service I am a bit of a perfectionist and when I looked at my car I noticed they missed the inside of the gas tank door. When I pointed that out, my service advisor took care of it immediately. I feel a little bad that I complained about that because I could’ve fixed it myself. If it led the person who detailed my car to think I wasn’t pleased, that is wrong. As I said, I am a perfectionist and I am totally happy with the way my car looked when I got it back. It looks and feels like a new car. Whoever detailed it did a FANTASTIC job, and I would definitely opt for this service again. My only concern about the dealership is that when there was a delay in picking me up they did not call to let me know. I stood for 45 minutes waiting for them to pick me up. When I finally called them, I was told there had been a problem and they would be there soon. I will say this, my car now runs like new and I’ve noticed several things working better since they did the software update. The one thing I was not happy about: that Honda would charge ME for something that fixed a problem I shouldn’t have had in the first place. That, however, is not on the dealership, it is on Honda. I think Honda should make this right. Thank you for giving me the opportunity to let you know how please I am with the job the dealership did. More

It would be far more convenient if they had Saturday hours as has been the case in the past. hours as has been the case in the past. More

They took good care of my son’s vehicle and were very courteous when he returned the next day with my husband’s car. courteous when he returned the next day with my husband’s car. More

This had to be the best oil change me Civic has ever had at any Honda dealership! at any Honda dealership! More

Good promt service Sami was very profesional . We'll b back again. T he place was clean. We'll b back again. T he place was clean. More

Sami was the bomb dot com. He absolutely did his job, and went above and beyond to make sure the issues were taken care of. He took all of the worry of my vehicle problems off He absolutely did his job, and went above and beyond to make sure the issues were taken care of. He took all of the worry of my vehicle problems off of my chest, and I deeply appreciated it. Absolute fantastic job, and keep up the amazing work Sami!! More

I can't say enough about the great service I received. I just came in for an oil change but they helped me with a problem I was having pairing up my new phone. Then they had the body shop person fix a cou I just came in for an oil change but they helped me with a problem I was having pairing up my new phone. Then they had the body shop person fix a couple of scratches on my trunk. I really appreciate the great service and you are guaranteed to have a life time customer. More

Good service the service mgr took good care of me and took proper care of the car took proper care of the car More

I miss Mike but Sami is great as well. I will be back very soon. I will be back very soon. More