Southgate Honda

Awful So I purchased an accord in 2016 and to my knowledge I purchased the sentinel package that covers oil changes and tires. Well the last 2 times I went So I purchased an accord in 2016 and to my knowledge I purchased the sentinel package that covers oil changes and tires. Well the last 2 times I went to the dealer to change my oil I was charged for the service even though I asked if I had the package and they said I didn’t. Yesterday I hit a pot hole and 2 tires blew. I called the dealer to see if it was covered and they said no that I only had the sentinel package for oil changes. I googled what the package which said oil and tires are covered. So I called back and spoke to the manager and she apologized and said she will look into it and get me a reimbursement for the oil changes I paid and told me they had the tires in stock. So I went to the dealer. They told me it would be about an hour because there was one car in front of me. I said ok I’ll wait. As i was waiting there i see the manager talking to a girl that came in about 20 min after me. They were definitely friends. So a little while later they moved my car further into the shop and put the managers friends car on the lift while my car sat further in the shop. Once they were done with the managers friend car, they moved my car back and put it on the lift. So they only moved my car so i would think they were working on it when they didn’t. I was there for 2 and a half hours. It’s unacceptable. More

Awful. The owner is a hellacious nightmare of a human being who lacks the decency to take responsibility for clerical errors made by the dealership. Very rud The owner is a hellacious nightmare of a human being who lacks the decency to take responsibility for clerical errors made by the dealership. Very rude and disrespectful. I've never encountered business handled so poorly and feel awful for the rest of the sales and service staff. Avoid this dealership at all costs. More

Excellence They listen. Take time to explain the options Friendly and super clean dealership. I trust them, I know them. They offer a complimentary courte They listen. Take time to explain the options Friendly and super clean dealership. I trust them, I know them. They offer a complimentary courtesy shuttle if the appointment is goIng to be too long. More

Excellent Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly a Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly and it looks great! Will get future service done here. More

2017 CR-V Jason was a great sales man did a great job helping me find the perfect car. And the business office man did the best he could to get the lowest finan Jason was a great sales man did a great job helping me find the perfect car. And the business office man did the best he could to get the lowest financing I needed More

Wonderful. The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a pro The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a problem at Ford dealership getting my key fob replaced, I went back to genre service dept and they got it done. More

Lacks Integrity One of the service team member lacks integrity who is supported by his team. If customer is not cautious enough. They will try their best to let you One of the service team member lacks integrity who is supported by his team. If customer is not cautious enough. They will try their best to let you pay more for non mandatory services. More

Exceptional Service The Body Shop in the skilled, experienced, and personable skills of Steve Short rates superlatives. Our car had much more than a hit and run fender The Body Shop in the skilled, experienced, and personable skills of Steve Short rates superlatives. Our car had much more than a hit and run fender bender, but Steve and crew restored and repaired our vehicle and made it look like new. Also, we find the work ethic and dedication of the clerical staff commendable as well. More

Very satisfied I got very satisfactory assistance from Jacqueline when I brought my car for a recall fix. She explained to me what has to be done and how long it wi I got very satisfactory assistance from Jacqueline when I brought my car for a recall fix. She explained to me what has to be done and how long it will take. She's a very good service manager ! More

QUICK LET ME KNOW WHAT I NEEDED BEEN COMING TO THIS HONDA SINCE 1989 I HAD VERY LITTLE PROBLEMS OR I WOULD NOT BE RETURNING. I OWN 3 HONDA VEHICLES ALL PURCHASED FROM IVAN. BEEN COMING TO THIS HONDA SINCE 1989 I HAD VERY LITTLE PROBLEMS OR I WOULD NOT BE RETURNING. I OWN 3 HONDA VEHICLES ALL PURCHASED FROM IVAN. More