Southgate Ford Inc. - Service Center

I have a great salesperson in Nancy Howey, she hooked me up with a good deal knowing I am retired, and I love my 2018 Escape. So far I have zero complaints with the service department. up with a good deal knowing I am retired, and I love my 2018 Escape. So far I have zero complaints with the service department. More

Recall tail lights Once again Deb Sebastian alerted me about the recall and Joe in the service department was great to work with. They met and exceeded my expectations. Once again Deb Sebastian alerted me about the recall and Joe in the service department was great to work with. They met and exceeded my expectations. More

Cutomer service was polite and friendly. Customer service was through in updating issues and repairs. Very polite and friendly, eager to please customer. Took care of all the issues I had wit Customer service was through in updating issues and repairs. Very polite and friendly, eager to please customer. Took care of all the issues I had with my vehicle. More

Revisit for an unresolved service issue. I called dealer about leaking fluid after an oil change. I brought it back in and they found a transmission leak & scheduled service for the vehicle. I called dealer about leaking fluid after an oil change. I brought it back in and they found a transmission leak & scheduled service for the vehicle. More

As always, prompt and friendly service. Service dept. was there immediately to get me in for service. I will continue to bring my care in there for service. Thank you for your promptness. Service dept. was there immediately to get me in for service. I will continue to bring my care in there for service. Thank you for your promptness. More

Great Support I was very pleased with my latest interaction with Joe and the Service Department at Southgate Ford. My 2014 Explorer had an intermittent error with I was very pleased with my latest interaction with Joe and the Service Department at Southgate Ford. My 2014 Explorer had an intermittent error with the back up camera not starting. There was not a rhyme nor reason for the camera failure. My extended warranty was about to run out right before I took the vehicle in to get it fixed. My concern was getting this done before the warranty ran out. As it turns out, all that could be found was an intermittent error code, nothing definitive. Joe made sure that the issue was written up and parts ordered against the write up before the warranty expired and I returned a week later when the parts came in and after the warranty ended and still had the warranty honored and my car fixed. The camera works great now and I was very happy with the service I received. More

Sales is great service is not Brought our Flex in multiple times for a noise in the dash. We hear it all the time but the service department never can. Also brought in for rim le Brought our Flex in multiple times for a noise in the dash. We hear it all the time but the service department never can. Also brought in for rim leaks and they claim they cannot find them. More

Friendly and Helpful When I go to Southgate Ford for maintenance I am treated very courteously and everyone is so friendly and very helpful. Wouldn't take my vehicle any When I go to Southgate Ford for maintenance I am treated very courteously and everyone is so friendly and very helpful. Wouldn't take my vehicle any place else. Outstanding Dealership in my opinion. More

F150 experience Most of the staff here are courteous and friendly. They answer any questions you may have. We have been satisfied with all the work they have done. Most of the staff here are courteous and friendly. They answer any questions you may have. We have been satisfied with all the work they have done. More

Pretty uneventful Nice people. Felt I was treated fairly. They gave me a ride home while they checked it out and would have picked me back up if necessary. The price ca Nice people. Felt I was treated fairly. They gave me a ride home while they checked it out and would have picked me back up if necessary. The price came in a couple dollars below estimate. This is the 3rd car I bought from there in 11 years. More