Southgate Ford Inc. - Service Center

I was met promptly. Everyone was friendly. The work that was done was of the highest quality was done was of the highest quality More

Was unclear where to take car for service. TooMany Was unclear where to take car for service. Too Many signs to read on where to go Was unclear where to take car for service. Too Many signs to read on where to go More

Informative, helpful, curtious. Service reps, Mark and Brent., were exemplary in their jobs. Attention to details. Went considerably beyond what was expected. Also customer service driver Dennis was very Brent., were exemplary in their jobs. Attention to details. Went considerably beyond what was expected. Also customer service driver Dennis was very helpful. More

My visit was for oil change and tire rotation. I had no appointment and was told they would try to get my vehicle serviced as quick as possible. I think I was in and out within 1 hour. appointment and was told they would try to get my vehicle serviced as quick as possible. I think I was in and out within 1 hour. More

Diagnosed problem to be and replaced front right wheel bearing. After changing the front wheel bearing diagnosed and determined problem with right rear wheel bearing. The car has less than 60,000 miles on bearing. After changing the front wheel bearing diagnosed and determined problem with right rear wheel bearing. The car has less than 60,000 miles on it. I was charged $880.00 for labor, a total of $1621.00 for servicing the vehicle. I question whether either bearing was bad and the problem was the brake disc splash shield rubbing. More

Perfection they are so polite. The service department is so clean and the people I worked with were caring. This was not my first time there,. so clean and the people I worked with were caring. This was not my first time there,. More

Had a complete brake job, new everything. Brakes have been squealing since I left the shop. I've taken my truck back in two times for this issue and they are still squealing. I have been told, "This is n been squealing since I left the shop. I've taken my truck back in two times for this issue and they are still squealing. I have been told, "This is normal", "It's not a safety issue", "Metal pads will do that" and "Maybe it's a loose piece of metal in there." The squeak is annoying but I am fed up with the service department so I guess I'll just live with it. More

I had an appointment for oil change but couldn’t make it. So I made a call but no one called back to me. The next day I drove to Southgate ford to tell them of my problem and make another appointment. The yo So I made a call but no one called back to me. The next day I drove to Southgate ford to tell them of my problem and make another appointment. The young man waiting on me was very sympathetic and took me in immediately to have the oil change. I appreciate that kind of service. More

Been a customer for years and there is always great service. Took safety of themselves and me under Covid conditions. Used my points to make my bill less, which I did not expect. service. Took safety of themselves and me under Covid conditions. Used my points to make my bill less, which I did not expect. More

Are you guys at Southgate Ford are absolutely the best. Your service Bob Lovett is very friendly and knowledgeable. You service men & women have always done an outstanding job. I will be dropping my F-1 Your service Bob Lovett is very friendly and knowledgeable. You service men & women have always done an outstanding job. I will be dropping my F-150 off in the next week or two to get my breaks replaced. I can trust Southgate Ford to do the job right and not take advantage on me. More