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Southgate Ford Inc. - Service Center

Southgate, MI

4.3
66 Reviews

66 Reviews of Southgate Ford Inc. - Service Center

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March 21, 2023

Quick and friendly service! Honest approach to work and excellent explanation of what was needed More

by Kyledilsizian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Jesulaitis
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February 18, 2023

Pleasant and always helpful. Service department is courteous and helpful. Love Southgate Ford. Have used them for years. More

by rosedragon1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Jesulaitis
Report | Print
July 30, 2022

Their oil change service setup has been quicker than other Ford dealerships in the area. Haven't tried other services yet. More

by richardorth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Jesulaitis
Report | Print
July 18, 2022

I purchased a 2019 escape from southgate Ford. I bought a extender warranty . So my estimate on gas mileage is 21 city 27 highway. I get 21 miles to the gallon city or highway. Brought it back to More

by rtc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager was no help
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Jul 18, 2022 -

rtc responded

Hello southgate Ford. Had my 2019 escape in for service. Getting 21 mpg all the time no matter highway or city and stop start doesn't turn my car off. Said nothing is wrong and charged me 240 dollars. Well something is wrong. I should be getting better gas and the car should turn off when i stop. And know i didn't turn switch on

June 10, 2022

Service department is above and beyond. Mark Reese is a unbelievable kind considerate and understanding human being. Just can’t say enough about all that work there. Thank you so much More

by nancy.howey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Leigh
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January 04, 2022

The sale person is very personable and dependable. I trust him and want to continue with his services. More

by adui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Bouchard
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December 24, 2021

Friendly greeting, accurate wait time estimate. Clean, comfortable waiting area. Helped me to use my Ford points even when I gave them my wrong E mail address they found the one I needed! More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Bouchard friendly helpful
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November 18, 2021

Staff is very helpful and answered all my questions. Service is fast and on schedule. More

by Laney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
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October 04, 2021

Tire low pressure light came on. I drove straight to Southgate Ford. I drove out in 15 minutes, problem resolved. No charge. More

by joemach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas
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September 23, 2021

I was met promptly. Everyone was friendly. The work that was done was of the highest quality More

by jtrusewicz2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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