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Southgate Ford Inc. - Service Center
Southgate, MI
63 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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63 Reviews of Southgate Ford Inc. - Service Center
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July 18, 2022
I purchased a 2019 escape from southgate Ford. I bought a extender warranty . So my estimate on gas mileage is 21 city 27 highway. I get 21 miles to the gallon city or highway. Brought it back to I bought a extender warranty . So my estimate on gas mileage is 21 city 27 highway. I get 21 miles to the gallon city or highway. Brought it back to southgate Ford to find out why and my auto stop is not working . Could not find anything wrong . Said battery was only 60 percent they charged it says it works now . No it doesn't . So now they charged 240 dollars to check out and I'm still getting 21 mpg city or highway and car doesn't turn off . I guess I won't be going to southgate Ford again More
by rtc
Employees Worked With
Service manager was no help
June 10, 2022
Service department is above and beyond. Mark Reese is a unbelievable kind considerate and understanding human being. Just can’t say enough about all that work there. Thank you so much Mark Reese is a unbelievable kind considerate and understanding human being. Just can’t say enough about all that work there. Thank you so much More
by nancy.howey
Employees Worked With
Danielle Leigh
December 24, 2021
Friendly greeting, accurate wait time estimate. Clean, comfortable waiting area. Helped me to use my Ford points even when I gave them my wrong E mail address they found the one I needed! comfortable waiting area. Helped me to use my Ford points even when I gave them my wrong E mail address they found the one I needed! More
by Dan
Employees Worked With
Ray Bouchard friendly helpful
September 14, 2021
Was unclear where to take car for service. TooMany Was unclear where to take car for service. Too Many signs to read on where to go Was unclear where to take car for service. Too Many signs to read on where to go More
by Fjhatfield@aol.com
Employees Worked With
Service person Jamie, Katie Jesulaitis
September 12, 2021
Informative, helpful, curtious. Service reps, Mark and Brent., were exemplary in their jobs. Attention to details. Went considerably beyond what was expected. Also customer service driver Dennis was very Brent., were exemplary in their jobs. Attention to details. Went considerably beyond what was expected. Also customer service driver Dennis was very helpful. More
by louisbyar
Employees Worked With
Service reps, Mark, Brent.
August 25, 2021
My visit was for oil change and tire rotation. I had no appointment and was told they would try to get my vehicle serviced as quick as possible. I think I was in and out within 1 hour. appointment and was told they would try to get my vehicle serviced as quick as possible. I think I was in and out within 1 hour. More
by besyska
Employees Worked With
Did not know the person name
