Southern Volkswagen Greenbrier - Service Center

They completed the job, however did not update me on the time or how long it would take. time or how long it would take. More

Adam was very professional and kept me updated often about the status of the work being done on my vehicle. about the status of the work being done on my vehicle. More

I used the first come first serve option and got back home in a timely fashion! home in a timely fashion! More

I was greeted just a soon as I arrived at the service dept. Wes Tolson had everything prepared for my service. The work was completed sooner than I had expected. This was the start of a great day. Thanks dept. Wes Tolson had everything prepared for my service. The work was completed sooner than I had expected. This was the start of a great day. Thanks,Southern VW. More

I am still coming here because of Andrew my service advisor.. Dealership not so much advisor.. Dealership not so much More

Very helpful. I mixed up the dates for my appointment and they still helped me out. I mixed up the dates for my appointment and they still helped me out. More

The dealership is a decent dealership. I’ve been to better and been to worse. I’d say this one is mid of the line. The service provider seemed very defensive. Could be his demeanor, jus I’ve been to better and been to worse. I’d say this one is mid of the line. The service provider seemed very defensive. Could be his demeanor, just seemed not to like being questioned. I understand you have rentals, but it would he wise to have a fleet of 2-3 cars for warranty work or some kind if shuttle service. You go in for a warranty diagnostic ans find out they can do the work, but it will take hours. No way home or to eat (low blood sugar). The waiting area is decent but not equipped for 4+ hour wait. No desk with plugs or charging ports for people to set up computers or tablets to work if need be (as other dealerships have). More

Once again Wes Tolson earned my praise for recognizing a premature failure of my rear brake pads and went out of his way to get them covered by Volkswagen. He was concerned when I was stuck in traffic and w premature failure of my rear brake pads and went out of his way to get them covered by Volkswagen. He was concerned when I was stuck in traffic and was late for the appointment, but still got the job done expeditiously while I waited. More

I bought my Tiguan at Southern VW. Every time I take my car in for service, I feel like part of the family. Every time I take my car in for service, I feel like part of the family. More

Excellent service as a walk in. All involved were very courteous and respectful . Great job,thanks to all . All involved were very courteous and respectful . Great job,thanks to all . More