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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,319 Reviews
Call Service Center (757) 424-4689

1,319 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 19, 2024

Amazing! Amazing! Amazing! The GM Matt and sakes agent Cedric were amazing! I went in for a general maintenance on my 2017 Passat with very low mileage and th More

by dnscarborough3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 19, 2024

I have had the same service advisor for years. His Name is Wes..He truly is the BEST More

by PLTRAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in Service
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 19, 2024

Good service. But would have liked more updates to recognize any problems Car was not ready on time More

by SUSAN_CURRIE13
Recommend Dealer
Yes
Employees Worked With
Tim
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2024

Took care of me and got my situation resolved time after time. Looked out even when they didn’t meet the deadline preset. More

by Driscoll Taylor, Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tavis (TJ) Tabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Weston
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 18, 2024

I can thank enough to Tim for helping me so much and so fast, specially being pregnant and my husband on deployment. Love Volkswagen Southern Services More

by Carmen Zela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim from services
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 18, 2024

The waiting time to talk to someone needs improvement the waiting area is to cold More

by JOANNEMCCEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 18, 2024

Adam was great he let me no what was going on each step of the way and I really appreciated More

by BETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam,Andrew
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

HORRIBLE customer service. Car dropped off Monday night Service was not completed until Thursday. Poor communication from service rep via text. More

by JGOR81
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew S.
Report | Print
May 17, 2024 -

Southern Volkswagen Greenbrier responded

"JGOR81" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 17, 2024

The customer service is outstanding and the prices are very reasonable. Most importantly,this dealership builds relationships with the customers!!!!! More

by JMHAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithinson
Report | Print
May 17, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 17, 2024

Andrew in the service department is absolutely outstanding. He has went above and beyond for me and my vehicle multiple times now. Anybody I’ve ever encountered at this dealer whether part of sale More

by karalinerh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Dayley
Report | Print
May 17, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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