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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,319 Reviews of Southern Volkswagen Greenbrier - Service Center
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December 31, 2018
Great Service This is the only dealership that I have experience great customer service with on going since 1997. From sales team to service department I see them a This is the only dealership that I have experience great customer service with on going since 1997. From sales team to service department I see them as family More
by classiter2
Verified CustomerEmployees Worked With
Tim Champion, Reinard Taylor, Jeff Owens
December 30, 2018
Warranty work I mistakenly came for warranty work on the wrong day and Abby adjusted the schedule to work me in since I drive in from OBX...thanks Abby for your ama I mistakenly came for warranty work on the wrong day and Abby adjusted the schedule to work me in since I drive in from OBX...thanks Abby for your amazing customer service!!!!! More
by BGLASS0602
Employees Worked With
Abby Witmer
December 30, 2018
I had service done on my car and everything went great. I had my car serviced and the all in all experience was great!!! Tim my adviser is always so informative when giving me feedback, tires rotated along I had my car serviced and the all in all experience was great!!! Tim my adviser is always so informative when giving me feedback, tires rotated along with 2 new tires, windshield wipers and tire re balanced. thanks Tim for being such a great service adviser. and getting the job done well . KUDOS! More
by ANNAKOMPONG
Employees Worked With
TIM AT SERVICE DEPARTMENT GREENBRIER CHESAPEAKE LOCATION
December 29, 2018
Reliable Trustworthy Service Used their express service to get my battery replaced. I got an appointment the same day I called. Got it done in about 90 minutes while I waited. Used their express service to get my battery replaced. I got an appointment the same day I called. Got it done in about 90 minutes while I waited. They advised me of other possible services that might be needed but no high pressure. My car starts & runs fine now. Have had other repairs done by this dealer on my 2003 Jetta and received the same prompt, quality service. I highly recommend this dealer for service and repairs. Prices are reasonable and competitive. More
by uicc676
Employees Worked With
Tim Champion
December 27, 2018
easy check in, but long wait with nothing to do or nowhere t greeted nicely and promptly, service person, well spoken and proffessionaly but nothing to do & nowhere to go, charging station for my phone did not w greeted nicely and promptly, service person, well spoken and proffessionaly but nothing to do & nowhere to go, charging station for my phone did not work More
by DOREEN.ALDERMAN
Employees Worked With
Abby Witmer
December 25, 2018
Great service as always The staff is always friendly and helpful. The service is always quick and fair. We will continue to take our car to the dealership for any and all se The staff is always friendly and helpful. The service is always quick and fair. We will continue to take our car to the dealership for any and all service. More
by ELCROCKETT
Employees Worked With
Tim in service
December 24, 2018
Unsatisfied Bought a 2012 CC, 3 years ago. When I bought the vehicle the roof would leak when it rained, there was also an oil leak. I made Volkswagen Service cen Bought a 2012 CC, 3 years ago. When I bought the vehicle the roof would leak when it rained, there was also an oil leak. I made Volkswagen Service center aware of the issues within a 2 week time frame, the service team supposedly fixed the leak but there after, each time I took my car in to get serviced, they told me I had an oil leak. When I would inform them that the service had been done and suppose to be eradicated, they would say that the car was fine and the issue was taking care of upon my exit.... I recently had to replace my transmission, which you can understand how expensive and frustrating it is having no transportation and still having to make ends meet. Furthermore my car was recently serviced for an oil change and yet again I was told about the oil leak in addition to more. Now, understanding that the vehicle is reaching high mileage and old age, wear and tear is inevitable. I was referred to the head of sales person Tracy and later Fritz. I made them both aware that I had very little to no money down , that my credit wasn’t in the best shape and that I still had close to $12k left in negative equity. They both assured me that it was a very good chance that I would be approved. In the end I felt bamboozled and once again my credit was hit for an unfulfilled promise. Southern Volkswagen is supposed to be based on loyalty amongst others. My brother has also purchased a brand new 2017 Jetta and has already had multiple unpleasant run-ins with management and the service team. Greenbrier Volkswagen Team Members, apart of your service is to make sure your customers feel appreciated and valued, not used for another $ in your pocket nor another notch on your belt. I pray this review will help the next customer in need. Never will I ever purchase a vehicle nor recommend Greenbrier Southern Volkswagen to anyone. More
by NIKKIETTABFOX
Employees Worked With
Farley Perkins, Cynthia Rawlings, Lou Rosario, Charlie Roy Schesventer, Melvin Smith, Reinard Taylor, Daniel Watson, Robert Webb, Brian Wagner, Zach Pieper
December 24, 2018
Change Ryan was excellent and helpful throughout the process and kept me informed. I was a walk in and the work was completed in under an hour. Ryan was excellent and helpful throughout the process and kept me informed. I was a walk in and the work was completed in under an hour. More
by ET.POOLE98
Employees Worked With
Ryan
December 24, 2018
Awesome and Informational Took my car in for an oil change and Ryan helped me with also identifying an underlying problem in my oil gasket, thanks to him my car is in way bette Took my car in for an oil change and Ryan helped me with also identifying an underlying problem in my oil gasket, thanks to him my car is in way better condition than it was before in got it serviced. Thank you Ryan. More
by SELENARAMIREZXO23
Employees Worked With
Ryan
December 23, 2018
Oil change and service Ryan kept in communication with me at each service level and my vehicle was serviced per the usual great quality of arrive. The personnel are personab Ryan kept in communication with me at each service level and my vehicle was serviced per the usual great quality of arrive. The personnel are personable and professional. More
by MELISSAMM233
Employees Worked With
Ryan
