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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.8
527 Reviews

527 Reviews of Southern Team Nissan of New River Valley - Service Center

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October 16, 2024

Everyone was an absolute pleasure to work with and extremely helpful buying my first car! More

by demoryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Nardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misha Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox, Andrew Baratta
October 16, 2024

Preston and Lindsey listened to my concerns about my vehicle. They answered directly and did not talk in circles as many car shops do. They are honest about my vehicle's needed repairs. I feel comfortab More

by amc24136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey - the mechanic
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 16, 2024

Everyone is friendly and knowledgeable. This trip they evaluated my vehicle and referred me to a transmission shop. No charge. More

by MSURBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 16, 2024

The representative at the desk was very friendly and kept me informed. Only negative was that I didn’t receive the form that the technician is to fill out giving a score on each part such as brakes, tires, e More

by LHOGGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to provide us with this feedback.

October 15, 2024

Always courteous and professional. They always make sure I am informed before they do any extra repairs. More

by TRYNUT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

The service department is always a pleasure to work with. Everyone on the team goes the extra mile. I appreciate that they greet me by name and know to expect me. Communication is exceptional. More

by KEVINC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox
October 15, 2024

Fast, friendly and great service! They checked everything I requested and answered all my questions/concerns I had. More

by b3achgrl7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
October 14, 2024

Always professional. They treat you as an individual and not as a number.The office personnel is very friendly too. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

I have been a customer here for 19 years. Nice people and reliable service. I will continue doing business with them. More

by ab2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

For my first time visiting, it was a quick and smooth appointment. I remember how kind one of the salesman was to me when I was in the car buying process. Ultimately, Priority Roanoke had the inventory I More

by Elisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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