Southern Team Nissan of New River Valley - Service Center

Service was professional and friendly. We’ve always had excellent experience here and it’s one of the reasons we continue to purchase Nissan products. We’ve always had excellent experience here and it’s one of the reasons we continue to purchase Nissan products. More

Always pilot and ready to help snd answer any questions. Explains anything they find to let me know Explains anything they find to let me know More

Great service and great technicians. Highly recommend their service department for any needs you may have for your car or truck Highly recommend their service department for any needs you may have for your car or truck More

Always efficient and easy to deal with. Always timely in getting the work done. Very friendly. Always timely in getting the work done. Very friendly. More

They have done a great job every time I have gone there, no mat for. The staff is great. no mat for. The staff is great. More

All the team members were very nice. Chris took care of me and was very courteous and knowledgeable.. Chris took care of me and was very courteous and knowledgeable.. More

Although Preston did a great job, and was very professional. I find the lack of Nissan standing behind their product and not even offering 10% off my very high bill of almost $7000 to be extremely professional. I find the lack of Nissan standing behind their product and not even offering 10% off my very high bill of almost $7000 to be extremely unsatisfactory. I have contacted the customer support number with Nissan multiple times and have escalated my case Several times with zero help which is very disheartening considering me, my sister, my grandparents, my aunts, uncles and great aunts and uncles have all purchased Nissans, and have been repeated customers at this location. I tried to use a coupon, but it was not for this location, and they said without the coupon to be shown at the time of payment for my vehicle, it could not be used. I have exhausted every resource possible to me to try and get help on this vehicle due to the fact that I tried more than Nissan did, I will never purchase another Nissan in my life, and my family members are trading in their vehicles for another brand, because they cannot take the risk that their transmission will go out, and Nissan will not cover anything. I’m extremely upset and feel of little value as a customer to Nissan. Which is very strange to me, considering this is how you make lifelong customers and help spread the word to other people to promote buying from Nissan. I’m 27 and plan on buying more cars in my lifetime and I will make sure that my spouse, kids, grandkids, friends, and my colleagues will all hear about not buying from Nissan. More