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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.8
604 Reviews

604 Reviews of Southern Team Nissan of New River Valley - Service Center

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May 26, 2024

The customer service was great! They did service on my car quickly and communicated well. More

by abby8173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

Courteous staff very helpful and knowledgeable always keep appointments on time . Never had a complaint above any service work they have done More

by Nelson671016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

While traveling for work, the adjustment mechanism on my driver's seat malfunctioned. I'm short, so I desperately need to be able to adjust the seat to drive safely and comfortably. I called the service cen More

by girlsouth71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Very nice took my money and run like xxxx i love the car runs great More

by barbara.tawney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Southern Team Nissan is very professional from the sales team to the service team. Very knowledgeable about the product they use and Sale. More

by Funatlake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox
May 24, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 24, 2024

Greeted promptly when I arrived. Service personal was helpful and courteous. Vehicle ready when promised More

by Tonyparrish69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

I am so impressed with Preston in the service department. My air conditioner was was out and Preston recognized the urgency and worked me in so I could resolve my situation. Preston and the tea More

by PARIRVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox
May 23, 2024

Very disappointed in service technicians performance, on my Sentra service last month he did not tighten my oil cap which created a leak of oil under car. Could have been catastrophic if I did not get resol More

by WALTDRAGUS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Handy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox
May 24, 2024 -

Southern Team Nissan of New River Valley responded

Walt. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 23, 2024

Easy drop off and pickup process, staff was very friendly. Would recommend to others in future More

by staceygaskill21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Southern Team Nissan of New River Valley responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 23, 2024

Preston is always helpful. I never have to wait long for an appointment. I feel like they know who I am as a customer. More

by RMEREDITH4VT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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