Southern Team Nissan of New River Valley - Service Center

When I made my appointment online, I specifically chose to work with Preston. A different service advisor called me about what the mechanic found with my vehicle. (I had dropped off my vehicle the night be to work with Preston. A different service advisor called me about what the mechanic found with my vehicle. (I had dropped off my vehicle the night before.) I told that service advisor that I had selected Preston as my service advisor. Why have the option of choosing a service advisor if it is not honored? This is not the first time it has happened. It is frustrating because my whole family only works with Preston. More

Very kind and honest. As a first time customer, I was very appreciative of all the help and guidance I received while I was there. As a first time customer, I was very appreciative of all the help and guidance I received while I was there. More

As always the service was excellent and Kayla was knowledgeable about what I needed to have done. Very polite and professional. knowledgeable about what I needed to have done. Very polite and professional. More

Over all service experience was great mike was great very informative my wife and I were treated very well southern team is great informative my wife and I were treated very well southern team is great More

I was not happy at all with the way I was talked to when I called about my service. I would have to talk to someone in management about this. I have bought 5 vehicles from Southern Team this may be my last. I called about my service. I would have to talk to someone in management about this. I have bought 5 vehicles from Southern Team this may be my last. I’m not trying to be a bad customer just concerned and honest. More

Pleasant and always professional. Efficient and always does a good job. Thank you as always Efficient and always does a good job. Thank you as always More

Friendly, knowledgeable staff and mechanics. Clean and comfortable waiting area. Also, the service areas are very clean. Clean and comfortable waiting area. Also, the service areas are very clean. More

Extremely competent. Friendly. Accommodating. Professional. Good location. Clean facility. Nice waiting area. Great customer service. Friendly. Accommodating. Professional. Good location. Clean facility. Nice waiting area. Great customer service. More

Service team was courteous and my oil change was done in a timely manner. Bathroom and waiting area were clean and neat. a timely manner. Bathroom and waiting area were clean and neat. More

Everyone has always been professional, honest, and friendly. They have not only taken great care of me but my family too! friendly. They have not only taken great care of me but my family too! More