Southern Team Nissan of New River Valley - Service Center

I normally have an amazing experience at this center. This time not so much….the technicians that do the work on the car, keep putting my hubcaps on wrong when I get my tires rotated. I pay extra to get This time not so much….the technicians that do the work on the car, keep putting my hubcaps on wrong when I get my tires rotated. I pay extra to get this done. I have had to get a valve stem replaced because of this and now one of my tire pressure sensors was broke off. I have made this issue known several times to them. On the hubcap, there is a place where the valve stem needs to go, they just put them on and mash the stems under the cap. This time I was charged $89.50 for a diagnostic test, to check why my tire pressure light was on. They had already broke down the tire and knew the sensor was broken. And I was charged a $3 tire disposal fee! For what?? They didn’t keep my tire, I drove home with it on my car! I was very disappointed. I really don’t think I will get my tires rotated there anymore, I will pay an individual to do right. I will continue to have my oil changes and inspections there. More

All the stag are very cordial and helpful. Would highly recommend Southern Team for all automotive needs. Would highly recommend Southern Team for all automotive needs. More

Don't know who Preston hedge is . My experience was good and I will return for service My experience was good and I will return for service More

Great people. Professional and informative of what work needs to be done on vehicle. Very prompt on appointment, got me right in. Thank you for care about my vehic Professional and informative of what work needs to be done on vehicle. Very prompt on appointment, got me right in. Thank you for care about my vehicle. More

Everyone there is great! !! Josh Collins is the best mechanic I’ve ever dealt with. Honesty goes a long ways! !! Josh Collins is the best mechanic I’ve ever dealt with. Honesty goes a long ways! More

GREAT SERVICE AS ALWAYS TREATED PROFESSIONALLY. COURTESY AND UNDERSTANDING ALWAYS LOOK FORWARD TO GOING THERE COURTESY AND UNDERSTANDING ALWAYS LOOK FORWARD TO GOING THERE More

Mike , Was great! For some reason when I called NRV Nissan for this service appointment I was scheduled with Peters Creek. I told the person Christiansburg Nissan. For some reason when I called NRV Nissan for this service appointment I was scheduled with Peters Creek. I told the person Christiansburg Nissan. Mike took care of the problem as though nothing was wrong!! He is an asset to yur business!! Thank you!! More

They are good on their appointment scheduling , service, , very friendly, helpful know matter what you ask them. I rate over all a 10 , very friendly, helpful know matter what you ask them. I rate over all a 10 More

Excellent customer service. From making the appointment to arrival, type of service and exit. Everyone was friendly, accurately addressed my needs, and set me on my way! From making the appointment to arrival, type of service and exit. Everyone was friendly, accurately addressed my needs, and set me on my way! More

Service has been really good so far and the service department personnel are friendly and helpful. department personnel are friendly and helpful. More