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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
720 Reviews

720 Reviews of Southern Team Nissan of New River Valley - Service Center

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June 02, 2025

Service was fast but checkout was not great. Not enough staff are familiar with Sunbit and had to wait 15-20 minutes to get a tablet working to be able to checkout. More

by Heather Midkiff
Recommend Dealer
Yes
May 31, 2025

I liked my experience and will return I'm glad Mike is over there now. He is great to work with. More

by kanfrazier2009
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Lambert
May 30, 2025

This delearship is actually the worst delearship Ive ever came across. The customer service is terrible and they are all lazy people. More

by johndiggle001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 30, 2025

Very friendly staff Explains everything that needs to be done on your vehicle and don't force you to have it done just suggest it More

by David
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert is a super nice girl
May 29, 2025

I paid a lot for the oil change. Before, I paid $60. Now I pay $80. More

by vidaldoloresclaudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

X x x x x x x x x x x x x x x x x x x More

by VMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

I tried calling. Can’t get anyone unless it’s a call center. I’ve been a customer at Nissan for 30plus years. I drop car off and it’s finished early. No! Not now. If More

by RDEVANS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Lambert
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Was in and out within 45 mins to an hour to get my vehicle inspected so I was pretty happy that I didn't have to wait all day like some other places Iv been to More

by daltonmelton54
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Lambert
May 16, 2025

Prices have significantly increased. $28 for labor for a light bulb replacement is too steep. Prices used to be reasonable and comparable to local auto repair shops but does not seem to More

by CEHANNING29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 15, 2025

Excellent service and workmanship! !Always satisfied with the staff. Everyone is always willing to help! More

by B.RATCLIFFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Repass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Handy
May 16, 2025 -

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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