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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,623 Reviews

5,623 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 18, 2022

Oil change & tire rotation were done in record time, Since I had to wait, I was very pleased with your service departments speed allowing myself to leave in a timely matter. Thank you so very much. More

by wce1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montaivas Peoples
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 18, 2022

I've gone through a lot with this service center and it seems as though the goal is to legitimately make money and waste customers time. I've left offended and unsatisfied multiple times. I cannot wait to More

by JESS0678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

April 18, 2022

Always exceptional service! And the shuttle service is an added bonus! I am a customer for life. More

by FEELINGRUVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Adams
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 18, 2022

This is the 6th vehicle we have purchased for this dealer and have never been disappointed! We highly recommend them! Great sales team and service. We will continue to come to them in the future! More

by ornurs4evr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 18, 2022

Helpful team, good communication, enjoy working with this dealership and will return for future service needs for my Santa Fe More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 18, 2022

Always a pleasant experience and Mr. Woody is always open to any questions that may be asked. More

by m.johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2022

Very friendly, informative and prompt in their service. Facilities are clean and well designed. No unexpected complications. More

by jewymer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 17, 2022

Before this last visit, I had a good experience with the service department. This last visit was very disappointing. I received my mulit-point inspection results via email. Usually I am told if there was an More

by MKLWFU83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Apr 28, 2022 -

MKLWFU83 responded

Mark Long mklwfu83@yahoo.com When a problem is identified through the multipoint inspection it should be brought to the attention of the car owner.

April 16, 2022

After purchase, I had paid for a hitch. Initially, I had said when I'd like to get it installed and didn't hear anything for a bit, the only reason they don't get 5 stars. They are extremel More

by patrick.raring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Don, Mark Hardin
Apr 16, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 16, 2022

Great sales experience but mechanical issues with the car from time of purchase which service department cannot fix. Service department is terrible, no communication to customers, do not provide promised ext More

by MLHIPES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle and Grayson
Apr 16, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback. If you would like our service leaders to reach you successfully, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

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