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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,083 Reviews

5,083 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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January 08, 2017

Great service and quality of Work I needed to have my oil change and just basic work done, With my request i needed it done on my lunch break so roughly within and hour. They were able More

by JustinMD24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennon Viele
Jan 09, 2017 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thanks for the great review and recommendation, Justin! We’re glad that we’re able to provide you with time-efficient service. Please let us know if we can do anything else for you. Best, First Team Nissan Team

October 08, 2016

Service here is great! Harold Woody was very friendly, accommodating, courteous. He and his crew are fast and efficient. I would definitely recommend to not try and cut corn More

by Margarita1210
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Oct 11, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for the positive feedback about your experience with Harold. We're very happy to hear that you enjoyed your visit here with us at First Team Volkswagen. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Gary Baber Vice President gbaber@firstteamauto.com

August 24, 2016

Pleasantly surprised I was initially hesitant to take my vehicle to a dealership, expecting exuberant prices and "selling" of services that weren't really needed. The tech More

by nicki321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennon Viele,Mike White
Aug 25, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you so much for taking the time to provide such a great feedback. Our primary focus is to provide each and every customer with a pleasant experience, and we are extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, First Team Nissan Team

August 23, 2016

Service for Sonata I was informed about additional service our vehicle needed. Wait time was not too long. Associates were polite and knowledgeable. The waiting are More

by Glenn02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Williams
Aug 24, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from First Team Hyundai. If there is anything more that we can do, please come back and see us again. Take care! Respectfully, Gary Baber Vice President gbaber@firstteamauto.com

June 14, 2016

Bad service Had an app at 12 noon for state inspection..was there for almost 2 hours..and no one apologized or even have is a reason for the long wait..will nit g More

by Rebecca Holt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Jun 28, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Rebecca, I am sorry to hear you did not have a pleasant experience with us. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you could contact me to help me understand the situation. Gary Baber Vice President gbaber@firstteamauto.com

May 24, 2016

Best Customer Service EVER!!!! Went today for my 1st 6 month oil change for my 2016 Subaru Impreza......Absolutely love the car and everyone was friendly and so helpful at the deale More

by Luvin my Suburu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Wendell
May 25, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Hi and thanks for your kind words! We appreciate Shannon as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best, Gary Baber Vice President gbaber@firstteamauto.com

April 16, 2016

Best in Town The staff is always friendly and helpful, the place is always clean and neat, I am in there and out of there in fast time, never having to wait long, More

by Kathy Cottle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Farley
Apr 18, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your marvelous feedback, Kathy. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com

April 14, 2016

Happy Customer I will have to say my experience when buying my Elantra is what actually sold me on the Dealership. I started looking and doing research online and re More

by Donna1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hartsock, Guys in the service Department.
Apr 15, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Congratulations on your new Elantra! We are very pleased to hear that we could make your car shopping experience so pleasurable and stress free. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to the team and all of us hope to see you again when the time comes to service your new car. Best, Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com

April 07, 2016

Great Service We bought our 2011 Volkswagen Tiguan a few years ago and love it. It is so fun to drive. We never owned a VW before. The service at First Team is # More

by reynolds2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
March 20, 2016

Care of your Subaru Eric Horn and his team I would rate as a greatest team to service your car. Eric always makes me feel like he personally cares for my safety and sees More

by Teresa1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Mar 22, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your thoughts with us. It does not surprise us that Eric went above and beyond for you; it is just an example of why he is such a great asset to our team. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Gary Baber Vice President gbaber@firstteamauto.com

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