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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,180 Reviews

5,180 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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November 30, 2021

Work done in a timely manner. Good experiance. Will definitely return as needed. Definitely recommend. More

by WALTERS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 29, 2021

I thoughly enjoy the Outstanding Service, Friendly People. Waiting area is always clean and comfortable. I have always had a great experience. More

by emjayeservices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young Lady in Service Dept was exceptional
Nov 29, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 29, 2021

My service experience at this dealership from drop off to pick up was flawless. My vehicle was ready when I was told it would be with no surprises! The facility is spotless and the beverage choices were grea More

by GGRECO2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 29, 2021

Harold was great! The service department did a great job and I would recommend them to anyone! More

by terrynicole02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 29, 2021

My service advisor worked with me to get the cheapest price possible for my synthetic oil change. I am a Diasabled Vet and on a fixed income, so I appreciate when someone helps me save money. This was mu More

by WEGOTTHIS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 24, 2021

It is a pleasure to have my car serviced by Southern Team. I know my Subaru is always in good hands. Their service is outstanding as there is no long wait. Arriving at the scheduled time and then my More

by ADAMSFAMILY9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 24, 2021

This location is always very clean and the people who work there are very nice and knowledgeable. I have never had a bad experience here. More

by mariettakraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 24, 2021

I had to leave 4 messages to get an appointment and in the meantime by inspection ran out. No one called when my car was complete. I went to the lot, picked it up and never spoke to anyone. No one has cal More

by JHAMPTON4067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for bringing this to our attention. We do sincerely apologize for any inconvenience that you encountered while visiting our service center. In order for us to be able to contact you, please include your name, contact information, and nature of any concerns to social@southernteam.com and we will be happy to fix any issues. Hope to hear from you soon.

November 24, 2021

The folks who work at the service desk are very nice, which is the only thing that saved this review from being a 1 star. I have called multiple (dozens of) times for two different issues in the last 2 m More

by CAT2249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for taking the time to provide us with feedback on your recent experience. We are very sorry to hear that you have not received the top-level customer service that we pride ourselves on and for that, we do apologize. We would like to continue to work with you to ensure you are completely satisfied with our services. We have already forwarded your feedback to the team for review but in order for us to be able to contact you, can you please include your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear from you soon.

November 24, 2021

I missed the friendly faces and explanations I came to trust over the past eight years with First Team. No one reviewed my service with me or retrieved my car for me. A phone conversation I overheard seem More

by tiffany.rawling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one told me their name or who serviced my car
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for taking the time to provide us with your feedback, Tiffany. We sincerely apologize that the atmosphere you witnessed was not satisfactory during your visit. It is certainly not normal for the daily values we instill in our team on a regular basis. We have forwarded your information and feedback to our executive team; they will be reaching out to you for a brief discussion on how best we can serve you in the future. Have a happy holiday and we hope to see you back again soon!

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