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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
4,697 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,697 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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October 20, 2021
Very professional and friendly staff every time! So happy with our decision to purchase vehicles (3) from this dealership happy with our decision to purchase vehicles (3) from this dealership More
by AZARCS
Verified Customer
February 29, 2020
I took my 2010 Subaru Outback to First Team on March 8, 2018 to fix an oil leak. They claimed the leak was caused by the oil filter being loose. They tightened the filter, but the oil leak continued. I 2018 to fix an oil leak. They claimed the leak was caused by the oil filter being loose. They tightened the filter, but the oil leak continued. I returned the car to First Team on 4/6/2018, and they claimed the leak was coming from the oil pump. I paid them $752.56 to fix it, but the oil leak continued. After many more visits since then, they tried and failed to properly diagnose the leak. In the meantime, I paid them over $3,000 in maintenance and other engine related repairs, at their recommendation. Finally, on February 6, 2020, they claimed to have found the source of the leak to be a hole in the engine block. After that discovery, they tried and failed to fix the hole with JB Weld. Now they say nothing can be done to fix it. The incompetence of First Team’s service center has cost me thousands of dollars, caused very much inconvenience and frustration, and left me with a car that is almost worthless, even though I followed all of their service recommendations. Trusting my car with First Team was one of the worst decisions I have ever made. Do not make the same mistake! More
by tjones91
Employees Worked With
Mark Baker
April 05, 2018
Service Depart for Nissan I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be repaired since it has 146,000 miles. Matt Harmon had me back in the shop on Tuesday Morning to replace my tie rods (inner and outer) Now my steering feels like a brand new car. I highly recommend Matt Harmon and the Nissan Service Department. Thank you for loaning me a rental during this time and having great employees. BeckyT More
by beckyt
Employees Worked With
Matt Harmon
May 08, 2017
Awesome Service! Recently relocated to the Roanoke area. The service and help received from Mike has been Awesome. Thanks for the stellar service!! See you soon for my Recently relocated to the Roanoke area. The service and help received from Mike has been Awesome. Thanks for the stellar service!! See you soon for my next preventative maintenance. More
by Coffieldj
Employees Worked With
Mike White
January 08, 2017
Great service and quality of Work I needed to have my oil change and just basic work done, With my request i needed it done on my lunch break so roughly within and hour. They were able I needed to have my oil change and just basic work done, With my request i needed it done on my lunch break so roughly within and hour. They were able to get it done right around an hour so i was a happy camper. Definitely recommend to friends and families. More
by JustinMD24
Employees Worked With
Brennon Viele
October 08, 2016
Service here is great! Harold Woody was very friendly, accommodating, courteous. He and his crew are fast and efficient. I would definitely recommend to not try and cut corn Harold Woody was very friendly, accommodating, courteous. He and his crew are fast and efficient. I would definitely recommend to not try and cut corners with your maintenance needs all ways bring to first team they are definitely knowledgeable, speedy but most of all efficient. I for one will never go any place other that First Time to service my car!! More
by Margarita1210
Employees Worked With
Harold Woody
August 24, 2016
Pleasantly surprised I was initially hesitant to take my vehicle to a dealership, expecting exuberant prices and "selling" of services that weren't really needed. The tech I was initially hesitant to take my vehicle to a dealership, expecting exuberant prices and "selling" of services that weren't really needed. The technicians were very thorough with my vehicle and pleasant to work with. I was also very impressed with the car wash at the end! Pleasant experience and I will be returning. More
by nicki321
Employees Worked With
Brennon Viele,Mike White
August 23, 2016
Service for Sonata I was informed about additional service our vehicle needed. Wait time was not too long. Associates were polite and knowledgeable. The waiting are I was informed about additional service our vehicle needed. Wait time was not too long. Associates were polite and knowledgeable. The waiting area was comfortable and clean. More
by Glenn02
Employees Worked With
Sam Williams
June 14, 2016
Bad service Had an app at 12 noon for state inspection..was there for almost 2 hours..and no one apologized or even have is a reason for the long wait..will nit g Had an app at 12 noon for state inspection..was there for almost 2 hours..and no one apologized or even have is a reason for the long wait..will nit go back More
by Rebecca Holt
Employees Worked With
Don't know
May 24, 2016
Best Customer Service EVER!!!! Went today for my 1st 6 month oil change for my 2016 Subaru Impreza......Absolutely love the car and everyone was friendly and so helpful at the deale Went today for my 1st 6 month oil change for my 2016 Subaru Impreza......Absolutely love the car and everyone was friendly and so helpful at the dealership. My appointment was on time, the waiting area was so comfortable and Shannon, my technician, even had a "thank you" card waiting on my dashboard. I went to work telling everyone of the great experience I had to start my work day...thank you, First Team Subaru!!!!!! More
by Luvin my Suburu
Employees Worked With
Jeffrey Wendell
