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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
4,789 Reviews

4,789 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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January 06, 2022

My experience with Nissan has been prompt, helpful, and personable. However, I have been coming to this facility since 2005. The staff is friendly and helpful whenever you need assistance. Also, the vehic More

by AGMITCH1606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : E.B. Padgett, Delisa Alvis, Mike Dickman
Jan 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 06, 2022

This is the first time I've ever had a problem. After the work was completed and my bill was paid, I waited a total of 35 minutes or more for them to bring my car around. The lady at the desk called abo More

by gkeiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with feedback. We are very grateful for your business and sincerely apologize for the wait. We are trying hard to assist everyone as soon and efficiently as possible. Thank you for your understanding during this time.

January 06, 2022

It seems well managed and all of the employees are friendly and helpful. A small complaint, I had requested that my tires be checked and inflated to 36 lbs. and this was not done? In the past it More

by frankls0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennon Viele
Jan 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your feedback. In order to have our service team reach you successfully, we will need your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear back from you soon.

January 06, 2022

Danielle in Hyundai service kept me well advised on the status of my Sonata's engine repair. My thanks to her! More

by TURNEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle in Hyundai service
Jan 07, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

January 05, 2022

I have bought a used and two new cars from them. Always treated well. I think they are great! More

by Rdiett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hardin
Jan 05, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 05, 2022

The employees are very friendly and fast getting my car The employees are very friendly and fast getting my car checked in. Service is excellent. More

by BGMGOAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 04, 2022

Southern Team is always so professional, and courteous at service appointments. I drive over an hour to have my VW serviced there! More

by sheltonlife93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

January 04, 2022

Always good service from First Team service department! I wish I could say the same about Subaru in general. Subaru sent me a survey about by new car. I returned it with 2 pages of typed comments and co More

by CATHYCADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyse Allen
Jan 04, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 04, 2022

Everyone sitting around me had the exact same issue from my particular service advisor. He made it as just an upscale spill to everyone More

by ABCTHINK77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 04, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your contribution. We would like to better understand your grievance so we can have the appropriate specialist reach out to you for a brief discussion. In order to assist you, please include your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear back from you soon.

Jan 06, 2022 -

ABCTHINK77 responded

Service has always been exceptional here and this was not about service initial issue was resolved quickly. Will continue to use Southern for all my service needs

January 04, 2022

They did fine. Offered a ride home while i waited. They told me they had a mechanic out so it would take longer More

by JNJFARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 04, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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