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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
3,438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,438 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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March 09, 2015
Worst WARRANTY ever Worst experience ever we have a 2011 Hyundai Sonta and the engine seized today 32k miles low miles and warranty wont cover due to oil changes. Thi Worst experience ever we have a 2011 Hyundai Sonta and the engine seized today 32k miles low miles and warranty wont cover due to oil changes. This is ridiculous service from Hyundai and to not cover the warranty is crazy. We will never buy a Hyundai or from this dealership ever again stay away from their services. More
by ajfoster1234
Employees Worked With
oTHER
Helpful January 06, 2015
very bad service I live 40 minutes away from Roanoke, tried calling service to get my Nissan worked on,I tried calling all day Monday left 3 messages, Tuesday I tried I live 40 minutes away from Roanoke, tried calling service to get my Nissan worked on,I tried calling all day Monday left 3 messages, Tuesday I tried to call no answer, try calling somebody in charge over service no answer, I ordered my parts so parts service is excellent they know their stuff, needless to say I will have to drive all the way up there to get my parts and then drive all the way to staunton at Valley nissan to get the parts in, that's a shame how service is, very disappointed More
by tommy4
Employees Worked With
Henry "Chip" Bennett, IV
November 21, 2014
I just moved to the area My wife and I just moved to Roanoke and my car had to be inspected. I couldn't have asked for better service. One of my worries about moving was if th My wife and I just moved to Roanoke and my car had to be inspected. I couldn't have asked for better service. One of my worries about moving was if there was a Subaru dealer, and further more if they had a good reputation. I'm resting easy now that I met Eric Horn and his crew in the service department. Thanks so much for making my move a little easier, and most of all very welcoming! More
by Joe Matz
Employees Worked With
Eric Horn
August 01, 2014
My service receipt says I wasted their time? Seriously? I just picked up my car from your service department and noticed it says on the receipt, "Need straight time to be compensated for wasted time with cu I just picked up my car from your service department and noticed it says on the receipt, "Need straight time to be compensated for wasted time with customer and Subaru." RO# 897559 WASTED TIME? I came to your dealership for service, offering you my business. I dropped off my car and was promised (as shown on the receipt), that it would be ready on 25 July 2014. But my car wasn't available until 1 August, 2014. For a one-day job, how is it that I "wasted" your company's time when your own service department couldn't get two parts replaced in over a week's time? That "wasted time" comment is highly unprofessional and represents your dealership poorly. I called your service department numerous times to check on the availability of my car, only to be sent to voice mail from which my calls were never returned. So in fact your service department was wasting MY time. There is also incorrect information regarding "no oil on the dipstick." That is odd because I checked the oil prior to dropping off my car and it was fine. Did it bleed out in the back lot while waiting for someone to eventually work on it? The receipt also states I had worn out tires, and that I declined new tires. How could that be a true statement, because no one ever called me from First Team to begin with! To add to this mess, this is the THIRD catalytic converter needed in this 2008 Outback! The THIRD one. Why is it on the third one, you ask? Because the last one you replaced didn't even last 30,000 miles. Why didn't it last? Because your service department neglected to flash the system the first time around when they last replaced the catalytic converter. I ended up having to call Subaru America because your service department said the part they replaced was "out of warranty now." Subaru America paid half of the repairs this time (repairs that wouldn't have been needed had your service department done the work properly the first time, mind you). I ended up paying $887.23 to fix a problem your own dealership caused, waiting a long time for work to be done, AND got insulted? Not only do I feel like your dealership's service department finds it unpleasant to work on the cars they're paid to work on, but they're also unhappy to deal with the customers that provide the work which provides for their paycheck. I'd like your to acknowledge this matter and correct the situation. For $887.23, I think I deserve better than being referred to as a waste of time. More
by Erik Hager
Employees Worked With
Eric Horn
February 05, 2013
Name of Employee worked with: Bill Ferguson,Nissan Name of Employee worked with: Bill Ferguson,Nissan Service Advisor bferguson@firstteamautomall.com I received excellent service from Mr. Fergu Name of Employee worked with: Bill Ferguson,Nissan Service Advisor bferguson@firstteamautomall.com I received excellent service from Mr. Ferguson in the Service Department. He helped me by going the extra mile to satisfy my issue with my sun visor. I will be back to this dealership if I ever again have a small, or large, challenge with my car. Keep up the great customer service, by having great employees like Bill Ferguson! Ann Stretch Roanoke and Arlington, Virginia More
by LightHeartHappyDay
Employees Worked With
Bill Ferguson
June 26, 2012
Very friendly and professional folks to work with.... Very friendly and professional folks to work with.... Had recall on VW Beetle, called to make an appointment and service manager found another recall Very friendly and professional folks to work with.... Had recall on VW Beetle, called to make an appointment and service manager found another recall and both were taken care of....Very clean waiting area... If there are other needs for my car, I would definitely go back to these folks! More
by lroberso
Employees Worked With
Harold Woody
June 17, 2012
I always have had a good experience when I come into First Team. We have bought 3 Nissan's and 1 Subaru for our son. Always a pleasure dealing with First Team. We will probably purchase another vehic First Team. We have bought 3 Nissan's and 1 Subaru for our son. Always a pleasure dealing with First Team. We will probably purchase another vehicle from you in the future. Thank you Peter Walker More
by petedwalk
Employees Worked With
Sammy
June 13, 2012
I brought in my Nissan Frontier in for its first oil change plus a several warranty items. I was greeted by Sammy as soon as I drove in and was able to quickly explain my warranty issues and out the do change plus a several warranty items. I was greeted by Sammy as soon as I drove in and was able to quickly explain my warranty issues and out the door I went. My vehicle back right passenger side would not lock into place and I also had an awful squeak when passengers were in the back seat. (BTW the form sheet to explain the "noise issue" is very helpful) When I returned to pick up my vehicle I was once again greeted by Sammy where he explained exactly with the service techs did to resolve my latch issue and the noise issue. As far as the oil change I believe the cost is in line with the quick lubes and other oil change companies. Additionally, a check sheet was provided that detailed all other items reviewed on my vehicle. Overall a very good experience! Thank you, PE More
by pellis
Employees Worked With
Sammy Gunter
June 04, 2012
Sammy Gunter was the employee I dealt with. Brought my Nissan in for service. Highly recommend to my friends to go and check out First Team whenever they are in the market for cars. Waiting area is always Nissan in for service. Highly recommend to my friends to go and check out First Team whenever they are in the market for cars. Waiting area is always spotless and comfortable. More
by 9phan!3
Employees Worked With
sammy gunter
June 01, 2012
MY NAME IS ERIKA,GARCIA, MY CAR WAS TAKEN TO FIRST TEAM TO BE FIXED, AFTER I HAD A PROBLEM IN THE HIGH WAY AND I WANT TO SAY SPECIAL THANKS TO LISA PHILLIPS, WHO WAS LIKE AN ANGEL TO ME,SOME OTHER MEMBERS TO BE FIXED, AFTER I HAD A PROBLEM IN THE HIGH WAY AND I WANT TO SAY SPECIAL THANKS TO LISA PHILLIPS, WHO WAS LIKE AN ANGEL TO ME,SOME OTHER MEMBERS OF THE TEAM WERE ALSO NICE, AND HELPED ME AS WELL. LISA REALLY WENT THE EXTRA MILE TO HELP US OUT. I AM VERY THANKFUL THAT SHE WAS THERE. THANKS TO ALL OF YOU. VISCERALLY ERIKA GARCIA.. More
by ERIKA GARCIA
Employees Worked With
lisa phillips
