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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,436 Reviews

3,436 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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March 28, 2022

Very smooth transaction. Everything went well and timely and no issues. Work was explained thoroughly More

by n/a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike. Did not catch his last name
Mar 29, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 27, 2022

Everything was done as promised. Vehicle ready on time. Excellent service. A huge improvement. Great job!! More

by DNKP401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 26, 2022

Sometimes I forget what service was done on my car, like 6 months before. STHNSV has it all in its archive and immediately tells me what service is not needed, thus preventing duplication and saving me mone More

by JOUVENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Prichard - Mike Adams, Mark Straley
Mar 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 25, 2022

Customer service was good and professional. However the actual condition of my vehicle didn't match the multi-point inspection. My engine air filter was said to need immediate attention, but More

by jcgallagher11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@southernteam.com or responding directly to this review. We hope to hear back from you soon.

Mar 26, 2022 -

jcgallagher11 responded

You have my contact information already. I also left it on a voicemail with Subaru service department. I don't require a call back.

March 25, 2022

Very friendly staff. They took my car in quickly, but the actual service took a little longer than I expected. Good overall. More

by BLTUESDAY2
Recommend Dealer
Yes
Employees Worked With
didn't speak to any of those.
Mar 25, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 25, 2022

always good service, work done in a timely manner. I don't recall service person's name. but everyone is always helpfull. More

by BENELLEDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 25, 2022

Very helpful and knowledgeable I’m pleased with the experience we were treated very well will go back for service or or purchase More

by CLE3NOVOAS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Durham
Mar 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 24, 2022

Great service, professional, knowledgeable, and informative to what was completed on my care. My care was returned washed. More

by lmwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 24, 2022

Everyone at the service department was Polite and efficent. I got an oil change/filter and state inspection ... and a clean car!!! More

by BO HAGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A very nice young lady.
Mar 25, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 23, 2022

Had a very positive experience at Southern Team's VW Service Center. It was easy to make an appointment, the waiting area was very comfortable, and my service work was done professionally and on time. More

by sjcron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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