Southern States Mazda

Worst dealer that I have ever dealt with We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand h We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand how the dealer missed this much damage during the detailing but they did. My wife was planning to leave on a trip the next day, and since another identical model was not available, and upon their promise to fix the car when she returned to town, we took the car. This was our first mistake. Actually our first mistake was coming to Southern States originally, but you get my point. After returning to Raleigh, we took the car to the dealer, with a promise of getting the car back in 2-3 days later. This was the next mistake, believing that we would have our car back in 2-3 days, our car was there for 2 full weeks before getting it back. When I went to pick it up, I found additional damage to a door that was not there when we dropped off the car, along with a run in the paint in an area that was just repaired. Again we had to leave the car, with a promise from the new service manager that he would personally check the repairs before we got it back. I do need to point out that before I left the car the second time, the service manager and I went over the care from end to end, to find any flaws that were missed before, so we could have the car fixed once and for all. After the dealer keeping the car for another week, I got a phone call on Friday afternoon telling me that I could get the car on Saturday morning, with a promise form the service manager that he would personally check over the car before I got there, to be sure that the repairs were truly completed. After getting to the dealership the next day, when I went to look at the car, I should say that I was surprised to find another flaw in the area that was just repainted, but it honestly didn't surprise me. And to add insult to injury, there were new scratches around the front door handle, not to mention scuffs on the inside door panels. And as you know, part of a new car excitement is the new car smell, but after 3 weeks in a body shop, and still not repaired correctly, the car reeks of paint. As you are probably wondering, why I haven't contacted Mazda about this issue.? Well I have, numerous times, and their response is the issue is between me and the dealer. So much for Mazda stepping up. During all of this time, I have only heard form the General Manager of the dealership once, and that was after I called him, never from the sales manager or the salesman. The service manager has contacted me, telling me to bring the car back, so they can try once again, but I have absolutely no faith in their ability to make this car right. My plan now to to trade this car in, and certainly not on another Mazda, take my loss and learn my lesson to never so to this dealer again or buy another Mazda. It's really a shame because the CX5 is a nice car, but because of our experience with this dealer, we both hate this car. If I could have could given zero stars, I would have. Save yourself the headache and deal with a reputable dealership and car manufacturer., you won't find either at this dealership or with Mazda. More

WARNING : Set my car on fire do not have car work done I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took a month to complete which they told me the job would take 10 days max. After completing the engine swap after a month .they managed to totally set my car on fire.its totalled. My car was damaged to the point it's unrecognizable. I bought my mazda brand new from the dealership in 2011....now the dealership isn't wanting to give me a fair amount for compensation. This is what I got for my birthday this year my car totaled by a supposed reputable dealership. I'm 32 father of a 6 year old girl.now unemployed and can't travel for work.This dealership has ruined my life. More

Bad First Experience with Service Department! I just bought a 2012 Mazda6 from an individual who had only 1 key. Concerned about accidentally locking myself out with the key in the car, I went I just bought a 2012 Mazda6 from an individual who had only 1 key. Concerned about accidentally locking myself out with the key in the car, I went to Southern States Mazda in Raleigh, NC to get a key with which I could open the door. I told the person on duty that I wanted an access only key to get into the car. He told me that I needed to get a programmed key which costs about $250 (ridiculous) to not set off the auto theft alarm. After explaining to him that I did not have the alarm feature set on the key and that I just wanted a "dummy" key to get inside, he sent me back to a secondary service desk. The girl there went through the same procedure and I had to explain to her again that I wanted a basic access only key. She called another rep to the desk and explained my need to him. He seemed to understand my need and returned to tell me that they did not have the basic blank in stock but had a key for about $175 which could be programmed later for about another $75. Thankfully in the meantime, a man who worked in the shop came up and asked me what I needed. After explaining my need to this gentleman, he told be that he did have a non-programmable blank. The rep then told me that this key would be $75 and I responded "ridiculous" and then he punched in a few keys on the computer and told me "I can give you a break and let you have it for about $48". I told him it was a ridiculous price for a "dumb" key, however, I bought it anyway because I was afraid of getting locked out of my car with the key inside. After getting the key in a few minutes, I left there feeling that the people were trying to scam me or take advantage of my situation! I have some more work that I would like to get done; however, I will be damned if I go back to Southern States in Raleigh. Instead, I will drive a few more miles to Medlin Mazda in Wilson, NC and give them a try! More

unknowledgable service department My mazda had a check engine light on and would randomly stall. Shifting was pretty bad too. I took to my local shop, they said that there appears to b My mazda had a check engine light on and would randomly stall. Shifting was pretty bad too. I took to my local shop, they said that there appears to be a recall that may fix my problem. I brought to Southern States Mazda. They quoted me more than $5000 to repair all the "problems". And there was no active recall. I told them to just get the car running smoothly again. They said they would just have to change a "sensor" and that was going to cost $550 bucks. A week later I picked up the car after they completed the sensor repair, and drove it home. The check engine light came back on since i didnt get all of the suggested repairs done by Southern States Mazda. So, I hooked up a code reader and saw 3 codes. I investigated myself (YOUTUBE ROCKS) and found out that there was just a crack in an air hose, and that i needed my mass airflow sensor cleaned. Apparently none of the mechanics at Southern States Mazda are astute enough to find a crack in an air hose. I spent about $100 bucks on hose and the mass airflow sensor cleaner. It took me about 15 minutes to do the repair MYSELF. And, ding ding ding - All the codes went away and my mazda is running great. More

Bought a used vehicle I went and bought a used truck. I didn't know that truck had bad lifters, drove the truck less then 100 miles when I found the problem and they denied I went and bought a used truck. I didn't know that truck had bad lifters, drove the truck less then 100 miles when I found the problem and they denied to fix it after I paid $16000 for it,very bad service sales person was ok but sales manager was a &$"(",!?&(!!!!!!! I and up fixing truck for $2800 I wouldn't never go back to this store More

New Sales Manager a keeper. We purchased a new Mazda in 2012. At that time, I was offered a lifetime warranty on the power train if I brought it in for specified oil changes and We purchased a new Mazda in 2012. At that time, I was offered a lifetime warranty on the power train if I brought it in for specified oil changes and service. I agreed to it and a couple of years later realized I never received paperwork specifying that warranty. Each time I took the car in for service, I asked for the paper work with no results. The sales manager always said he had to get someone to search archives to prepare the paperwork and it never was done. About 6 months ago, I requested it every couple of weeks and was always told "I forgot about it" or "I have a new guy and will get him to search the archives". Always an excuse and no action. I stopped in on Tuesday of this week and found out the old sales manager had left. The new one, Alex Miller, listened to my sad story and looked up our information on the computer. He completed a warranty form while I waited and I to took it home for my wife's signature because she was the buyer of record. On Thursday, I took the form back and Mr. Miller gave me our copy of the warranty which is now in the glove box. Mr. Miller was a man of action and I really appreciate his assistance. He took care of my problem, which had bugged the xxxx out of me, and I slept good last night. Thank you, Alex! You are a breath of fresh air at SS Mazda! More

Service Mgr says they are not incompetent; Mazda makes crap In March 2016 I decided to let the Southern States Mazda Dealer and their certified techs do a major repair to my 2007 Mazda. Intake of the vehicle w In March 2016 I decided to let the Southern States Mazda Dealer and their certified techs do a major repair to my 2007 Mazda. Intake of the vehicle was cold and unfriendly. The Service Advisor Tony didn’t look me in the eye. He disregarded what I said was wrong with the vehicle, and did not communicate with me. Every time I received an update on my vehicle was because I called, or showed up to get a status. I initially escalated my service issues to the Service Manager, Bill who advised that he had been on the job for less than 2 weeks, and that they have been experiencing some customer service issues. He also agreed that he has been stressing the importance of communicating with customers, as it was not his job to talk to customers! (LOL I bet he didn’t say that in his interview) Needless to say, Bill really wasn’t much help, so I had to find the General Manager. Brian M. is the General Manager, and my initial impression of him was positive. He looks and talks like a guy who gets things done. I think he lives to put out fires, with grace and dignity. He met with his Mazda Service Team and they came up with a solution that I agreed to. Needless to say, if my problem had been resolved I wouldn’t have to put other consumers on notice! At this point, 3 months since the initial delivery of my Mazda even the General Manager, Brian M. is so embarrassed by his empty promises of timeliness and resolution, that he will not even pick up the phone to call me, or respond to my emails. Don’t get me wrong…I am a VERY FRUSTRATED CONSUMER, but NOT ONE TIME have I asked Mazda Service for anything FREE!!! I have spent more than $3300 on repairs, and the only thing I have paid for is bad service, and incompetence. I hate that I took my hard earned money and dumped it into a pit or place that doesn’t care nor appreciate it. It’s sad that I can’t get in touch with the General Manager Brian now. I feel like he is probably just too embarrassed at the many service failures, or overwhelmed at the incompetency of the Mazda Service Department. Either way, I lived up to my end of the countless conversations that I have had with Southern States Mazda. The only thing I feel is right to do now is let other shoppers know that my experience with Southern States Mazda Service Department has been the absolute worse ever encountered in terms of being respected as a woman and consumer. BEWARE! More

Forest place ever Went to trade in a Mazda. They offered a $1000.00 for trade in. Car was worth 12 and we sold it for $10000.00. This place will rip you off. They do no Went to trade in a Mazda. They offered a $1000.00 for trade in. Car was worth 12 and we sold it for $10000.00. This place will rip you off. They do not even think there cars are worth anything. Avoid . They are very dishonest. More

DO NOT BUY HERE Worked with this dealership over two months on a new CX-5. When the numbers finally were agreed on, it all went down hill. The sales manager, Steve, n Worked with this dealership over two months on a new CX-5. When the numbers finally were agreed on, it all went down hill. The sales manager, Steve, never called when he said he was going to the day I was supposed to take my new vehicle. Then when it was ready for pick-up, it wasn't 100% ready to take off the lot! Rather then apologize, Steve decided to hand my title back from my trade in because " he had already jumped through enough hoops for me". What?! Who does that? I walked out and found another dealership on the advice of Mazda corporate. More

Would someone like to sell me a car ? I decided to trade in my 2012 Mazda 3 and took a drive to southern states in Raleigh . Though it's 20 miles away it didn't matter because I had bough I decided to trade in my 2012 Mazda 3 and took a drive to southern states in Raleigh . Though it's 20 miles away it didn't matter because I had bought my current model there. I walked around about 15 minutes even going up by the offices looking at the models there not a single person approached me. There were 3 salesmen on the lot. 2 talking with other customers. At the least a hello, a nod for acknowledgement , I'll be with you shortly, is anyone helping you? So you see a common denominator I was completely ignored. I completely understand working with customers to sell them a vehicle can be a time consuming process but to be so tunnel focused and not be aware of your surroundings that you cannot acknowledge another potential customer is lack of customer service. Trust me we all do not like to be hounded by salesmen or women in any establishment but to be at least acknowledged to give me the opportunity to let you know if I needed help or not. So I left. The next day I get a phone call from that dealership since I went on line and looked at the 2015-2016 Mazda 6 that I was interested in. I told the woman who called me from the call center about my experience and she genuinely apologized and went above and beyond to arrange an appointment the following day. I had a specific time he would look out for me so that we could meet. I again drove to the dealership at the set time. No one in the parking lot. I looked around awhile in the lot. No one approached me nor were around. I then went up to the lobby where the offices were no one there as well but a gentleman towards one of the back offices (they are glass) texting away on his phone and not once looked up. At that point I was done ! I left and went to another Mazda dealership whom I will review later that was amazing ( and no appointment). As well as they knew nothing about nor did I discuss my previous experience . I am a proud owner of a Mazda 6 and I have a neighbor that loved my car so much they will be driving their this evening to shop for a new vehicle. Mazda is a great product I just hope that Southern States realizes customer service on any level is important and that their our other dealerships such as Cary and Wilson who in my opinion doesn't miss a beat wether you are buying or just looking ! More