Southern States Mazda

Loved the dealership I don,t understand the low rating for this dealership. We had the Most Friendly and helpful sales people who helped us choose our Mazda. I don,t understand the low rating for this dealership. We had the Most Friendly and helpful sales people who helped us choose our Mazda. More

Ran by liars. We bought a 2016.5 Mazda CX-5 about 2 years ago. When looking for a vehicle to purchase, one thing that was important to us was the "infotainment" sys We bought a 2016.5 Mazda CX-5 about 2 years ago. When looking for a vehicle to purchase, one thing that was important to us was the "infotainment" system. We really liked the CX-5 for the most part other than the software used to run the vehicles infotainment system. We were promised by the sales associate AND the manager at the time that even though the CX-5 we were looking at did have the option for Android Auto or Carplay that it would be an update that could be applied FREE OF CHARGE when the software was ready. Well 2 years of patient waiting and we finally get notified that our car can be updated to Android Auto and Car play. I make the service appointment to get this done but come to find out they want almost $600 to update the cars software! After making a phone call to confirm and explain that this is something we were promised when we purchased the vehicle we were told to come in for the service appointment anyway and we could get the details hammered out in person. After driving across town to the service center we get there only to be told that there is nothing that the dealer can do, and it is on Mazda Corporate to resolve this because the fact that it was a free upgrade was what the dealer was being told at the time we purchased the vehicle. So all they did was give us a number to call Mazda and open a complaint with them about this and offered us no sort of deal to make up for their mistake even after we spent $30k+ on this new vehicle from them. I call the # provided , politely describe to the individual on the phone what the situation is and the response I received is that all this is again back on the DEALER and nothing can be done about it and it needs to be resolved with the dealer from which we purchased the vehicle. Needless to say we will never be giving any business to this dealer again for any future car purchases and will no longer be a Mazda car driving family. I would get -1 stars if I could. More

Will Say Anything to Close a Deal. Not a dealership that stands behind it's word. My wife and I bought a 2018 CX 5 and were told by Chris (Finance Manager) that all 2018's would be rece Not a dealership that stands behind it's word. My wife and I bought a 2018 CX 5 and were told by Chris (Finance Manager) that all 2018's would be receiving a free Apple Car Play upgrade at the end of the summer or early fall and that's NOT the case they still want almost $500.00 for what we were told was going to be free. I contact Mazda and they spoke with the service manager who said he would reduce the labor rate to $275.00 since in his words it was a 2.5 hour job. Well I decided to have corporate Mazda contact Mazda of Cary and their service manager said they have done 100's of the Apple Car Play upgrades and it takes right at 1.5 hours. Sure enough on Friday I took my CX5 to Mazda of Cary and the upgrade was done in 1.5 hours and only cost me $170.00 in labor not the "DISCOUNTED" rate of $275.00. Of course I have been told Southern States will say anything (even if not true) to close a deal. More

Great service recommendation I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts s I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts shop of your dealership today on Wake Foirest Road and can't express how impressed I was with his customer relations skills. He deserves a raise. If only other people who work with the public had his skills and expertise. In a time when customers are all too often ready to express their disservice with interactions...I want to tell you what an excellent employee you have in Chris. Happy Holidays! Jo-Anne Vicario Ludwig Mazda owner and customer since 2008 More

Love My New Mazda 3 My wife and I had been thinking about buying a commuter car for some time and had eyed the Mazda 3 before walking into Southern States. We worked with My wife and I had been thinking about buying a commuter car for some time and had eyed the Mazda 3 before walking into Southern States. We worked with Michael Campbell and had a great experience. Michael is engaging, knowledgeable and was not overbearing or pushy during our deliberations and test drive. Ultimately, we decided to purchase the Mazda 3 and, while it was a very busy Labor Day weekend at the dealership, my loan application, detailing, and other paperwork was handled quickly. The first drive home in the new car was wonderful...and doubly so because Michael made the process pleasant and smooth. More

Mazda I had seen the Mazda on Craigslist and called and spoke will Mr. Al Daugherty ,was very friendly and willing to work with my husband and I. After seve I had seen the Mazda on Craigslist and called and spoke will Mr. Al Daugherty ,was very friendly and willing to work with my husband and I. After several calls and plans to come look at the vehicle we went in and meet with Mr Daugherty and purchased the SUV. I have enjoyed it since i got. Thanks for your service. More

Excellent buying experiece with my recent used car purchase! I was browsing the dealership for a used car after business hours. I sent an email to the dealership and received an almost immediate repsonse from on I was browsing the dealership for a used car after business hours. I sent an email to the dealership and received an almost immediate repsonse from one of the sales men, Al Daugherty. He was very accommodating as far as setting up a time for test drive. Al had the car ready for me when I arrived all cleaned up, pulled up front and cooled off on a very hot day. I fell in love with the car and the rest is history. That dealership was very clean, all employees were very nice. Al offered coffe or water and even threw in a bonus. He has since followed up with me to see how I am enjoying my car. An all around excellent experience! More

Shell Game Over the phone, I talked to one manager who quoted some great prices some new Mazda 6's they have on their lot. Two days later, I show up and the per Over the phone, I talked to one manager who quoted some great prices some new Mazda 6's they have on their lot. Two days later, I show up and the person I spoke to on the phone is not there and the person available does not know of any Mazda 6's on the lot with that great price (he said they must have sold all of them), but he has a bunch of great other Mazda 6's that just happen to cost a lot more. Not surprisingly I took my business elsewhere. Sadly, I think this stupid nonsense must work on some people or else they wouldn't keep doing it. More

Worst dealer that I have ever dealt with We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand h We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand how the dealer missed this much damage during the detailing but they did. My wife was planning to leave on a trip the next day, and since another identical model was not available, and upon their promise to fix the car when she returned to town, we took the car. This was our first mistake. Actually our first mistake was coming to Southern States originally, but you get my point. After returning to Raleigh, we took the car to the dealer, with a promise of getting the car back in 2-3 days later. This was the next mistake, believing that we would have our car back in 2-3 days, our car was there for 2 full weeks before getting it back. When I went to pick it up, I found additional damage to a door that was not there when we dropped off the car, along with a run in the paint in an area that was just repaired. Again we had to leave the car, with a promise from the new service manager that he would personally check the repairs before we got it back. I do need to point out that before I left the car the second time, the service manager and I went over the care from end to end, to find any flaws that were missed before, so we could have the car fixed once and for all. After the dealer keeping the car for another week, I got a phone call on Friday afternoon telling me that I could get the car on Saturday morning, with a promise form the service manager that he would personally check over the car before I got there, to be sure that the repairs were truly completed. After getting to the dealership the next day, when I went to look at the car, I should say that I was surprised to find another flaw in the area that was just repainted, but it honestly didn't surprise me. And to add insult to injury, there were new scratches around the front door handle, not to mention scuffs on the inside door panels. And as you know, part of a new car excitement is the new car smell, but after 3 weeks in a body shop, and still not repaired correctly, the car reeks of paint. As you are probably wondering, why I haven't contacted Mazda about this issue.? Well I have, numerous times, and their response is the issue is between me and the dealer. So much for Mazda stepping up. During all of this time, I have only heard form the General Manager of the dealership once, and that was after I called him, never from the sales manager or the salesman. The service manager has contacted me, telling me to bring the car back, so they can try once again, but I have absolutely no faith in their ability to make this car right. My plan now to to trade this car in, and certainly not on another Mazda, take my loss and learn my lesson to never so to this dealer again or buy another Mazda. It's really a shame because the CX5 is a nice car, but because of our experience with this dealer, we both hate this car. If I could have could given zero stars, I would have. Save yourself the headache and deal with a reputable dealership and car manufacturer., you won't find either at this dealership or with Mazda. More

WARNING : Set my car on fire do not have car work done I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took a month to complete which they told me the job would take 10 days max. After completing the engine swap after a month .they managed to totally set my car on fire.its totalled. My car was damaged to the point it's unrecognizable. I bought my mazda brand new from the dealership in 2011....now the dealership isn't wanting to give me a fair amount for compensation. This is what I got for my birthday this year my car totaled by a supposed reputable dealership. I'm 32 father of a 6 year old girl.now unemployed and can't travel for work.This dealership has ruined my life. More