Southern States Mazda

Not the honest and customer oriented dealership I knew In short, the new management (Pat Gomes) at Southern States Mazda exhibits lack of care for his customers by not following up, ignoring communication, In short, the new management (Pat Gomes) at Southern States Mazda exhibits lack of care for his customers by not following up, ignoring communication, and misleading customers rather than providing honest, reliable information. On 5/22 Pat Gomes said he'd get back with me by 5/27 regarding a feature the dealership never included in my car but should have been per the sticker label. For over a month I called and reached out with I reached out with 4 emails and never heard back. Although I was being directly and repeatedly ignored by Pat, who promised prompt help, I remained hopeful and went on site to speak to Pat Gomes directly. When I did, Pat simply gave me the standard Mazda customer service phone number, stating that I would need to speak with them and they would then speak with him to get this issue resolved. I did question the validity of his statement since that information would have been an easy resolution to provide during the 5/22 on site conversation or in response to any of my emails, but I remained hopeful and trusted Pat. Unfortunately, that trust was misplaced. After 40 minutes on hold with Mazda customer service spoke to Pat Gomes and he told them that, despite seeing the feature listed in my MSRP sticker, that he would only help if I were to provide proof of having reached out about the feature shortly after the purchase date. The Mazda service rep informed me that honoring the goods purchased is entirely up to Pat / the dealership since the warranty would cover malfunction rather than warranty and that Mazda could recommend the Pat how to treat customers but cannot force them to do so. Not only did Pat mislead me by saying Mazda had final say, he also wasted another hour of my time rather than having an honest conversation with me while I was on site. Reaching resolution required a lot of time and effort and could have been avoided with some basic customer service training. I do not consider ignoring communication and misleading customers to be a quality and admirable customer experience. It's certainly one will opt out of in the future and will advise others to do the same. More

I am giving them 5 starts but they definetly deserve more ...Honestly, best service ever and the most pleasant car buying experience ever. Deondra White was absolutely amazing, she wasn't pushy and was very ...Honestly, best service ever and the most pleasant car buying experience ever. Deondra White was absolutely amazing, she wasn't pushy and was very helpful and easy to work with. She got us what we needed and her manager Pat (I dont know his last name) was very helpful as well. He got us the best deal, we had some issues with my credit but he worked with us and went above and beyond to get what we wanted our monthly payments to be. Super happy we stopped there....In comparison to Sport Durst of Mazda, Southern States Mazda team is just amazing to work with. I will definitely recommend Southern States to all my friends. Thank you, Deondra and your wonderful team for helping me get my first deal:) More

Southern states Mazda has my respect and gratitude. Since the COVID-19 situation, they came to pick up my car, service it and brought it back. I can't thank you enough! the COVID-19 situation, they came to pick up my car, service it and brought it back. I can't thank you enough! More

Awesome Customer Service Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the p Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the process! I've been recommending Southern States for years and will continue to do so! More

Probably the most pleasant car buying experience of my life! I got a great car at a great price. My sales person, Nate Edge was a gentleman in every sense of the word. I will definitely recommend Southern life! I got a great car at a great price. My sales person, Nate Edge was a gentleman in every sense of the word. I will definitely recommend Southern States to anyone. Thank you, Nate and your wonderful team. More

After 2 months we cannot drive our car. We purchased a Mazda CX-9 on August 20. First we had to fill out papers 3 times, because the "regular person" was not there, and left with our car at We purchased a Mazda CX-9 on August 20. First we had to fill out papers 3 times, because the "regular person" was not there, and left with our car at approximately 9:00 PM. We called our insurance company the following morning, so they of course provided information for August 21. The date inconsistency was finally figured out the final week in September. The car was registered to the state in early October, but the dealership did not pay the registration fee, even though we paid $680 for doc fees. So now our car is registered, but we cannot get the appropriate documentation for the car until we pay $506 to register it. The office person, Judy, did not do the correct work and is now on an extended absense and no one in the office has information. Our salesman has not returned our call. Germain White, whom we were told was the manager, told us today that he doesn't know what to do and we should call the corporate offices, which we did and have not had our call returned. No one has said "I will fix this"; no one will help. Meanwhile, our car sits in the garage because we cannot drive it. Cannot think of what to do, other than to find legal help. More

Lied about Apple Car Play Bought a new CX-5 in 2018. During the sales process I was told that Apple Car Play wasn't available yet, but that it would be a simple software update Bought a new CX-5 in 2018. During the sales process I was told that Apple Car Play wasn't available yet, but that it would be a simple software update that would be free of charge, once it was available. This turned out to be a complete lie. My fault for not getting it in writing but will never give any business to this place ever again. More

AVOID THIS PLACE Car buying was simple and easy, we enjoyed the process but decided to wait to write a review-- boy are we glad we did! The problems came after we purc Car buying was simple and easy, we enjoyed the process but decided to wait to write a review-- boy are we glad we did! The problems came after we purchased the car. The most rude and incompetent dealer. Go elsewhere with your money and business! More

Summarize my review? Absurd and Ridiculous There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experie There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experience has gotten out of hand. Long experience short, my vehicle has been in and out of service since February, and all due to one of many things, such as new damages on vehicle, improper installation of equipment, failure to perform requested services, etc. We are 4 days from July and I still do not have my vehicle, nor have I recieved an update in over a month. I've called several times, left voicemails, and struggle to reach anyone. I finally made contact with a gentleman who claimed he was glad that I called because he was just about to call me- at the request of his manager- to ask if I would share with him auto body shop contact information so that they could obtain paint match information. My vehicle did not require any paintwork, nor have I authorized any such repair. When I inquired what his inquiry was in regards to, expressing concerns for the lack of knowledge in the actual status of my vehicle, he responded that he was unsure but assumed that the techs damaged my vehicle and are trying to fix it... No one has said anything to me about any of this... When I inquired further, he informed me that he really didn't know much and that my service advisor would contact me 1st thing the next morning. That was 2 weeks ago. I still have not recieved a call. This truly is absurd. While I cannot speak to the sales department, I can say that if I were making a purchase of a new or used vehicle here at Southern States and knew of the poor quality service it would come with, I would venture elsewhere. There is absolutely no way that I would invest in any sales purchase only to ruin it next door in the service department. Yes, this is the short version of my experience... I am presently seeking out the General Manager, but haven't heard from him yet. More

Car buying made easy I had thoroughly researched the 2019 Mazda3 hatchback that I wanted to purchase including pricing and inventory. Southern States internet sales rep ca I had thoroughly researched the 2019 Mazda3 hatchback that I wanted to purchase including pricing and inventory. Southern States internet sales rep called me within 5 minutes of searching their site. With a positive online experience I decided it was time to get my family's second Mazda from Southern States. The sales staff were welcoming, friendly and professional. The manager, Derrick introduced me to my sales associate John. John was knowledgeable and able to demonstrate all the safety features and use of the Infotainment system. Final sale price was lower than I expected and considerably lower than other dealers advertised prices. Since my car was fresh off the truck it had to be inspected before we could test drive it so we waited in the comfortable well designed waiting area. It was a rainy day so I was going to tell John not to bother having the exterior detailed except I noticed there were a few spots where the wax had not been buffed off so I let John have the entire car detailed. I was a little disappointed to see the wax had still not been buffed off. Aside from the wax the car was immaculate. I will be back for my next vehicle. More