Southern States Mazda

Southern States Mazda was the worst experience of my life at a service center. I would also give it less than one star if I could. They robbed me of a whole day. I had an appointment at 10 am. Two hours late at a service center. I would also give it less than one star if I could. They robbed me of a whole day. I had an appointment at 10 am. Two hours later, I asked about my car, they hadn't started on it. I left with my car, I will never go there or ever recommend them ever, also, I will never buy a Mazda again. The reason for my going there was for a recall More

Absolutely terrible service department and customer service department. Would highly recommend taking your vehicle somewhere else. service department. Would highly recommend taking your vehicle somewhere else. More

My experience at Southern Mazda dealership was the WORST in my life. Sales guy( Lewis) didn't care at all about my family. When I tried to ask questions he always was staring in his laptop, sometimes he cou in my life. Sales guy( Lewis) didn't care at all about my family. When I tried to ask questions he always was staring in his laptop, sometimes he could walk away to do something else, he saw my 2 month baby and didn't even want to make the whole process faster, he made a mistake in our application and my wife has a hard inquiry with wrong spelled employer( she wrote it down for him on the paper). After this nightmare was done, I had to come back to install the Home Link mirror. Lewis scheduled an appointment on Saturday at 9 am, and when I showed up there at 9, nobody was in the building. It was a bit of snow Friday night, but nobody let me know that work hours got shifted to 10am. Alright, I called again and scheduled it for the next Saturday at 9am. This is where the second nightmare takes place. I asked him 1st time, how long it's gonna take , because my son had a fever , temperature over 100 and my wife doesn't have a car in case of emergency, he said he will find out l. Guess what, no answer. At 11 am I asked him again, he said there couple of cars in front of me, mine will go next. At 12 I asked him again , he said they didn't even start yet. I got pissed, and I asked him what is the purpose to schedule an appointment at 9, and they didn't even start at 12, Lewis just turned around and walked away. I'm just wonder , this attitude because I'm white ? Really looks like. At 2pm my wife called me to speak with their manager, because we had to go to ER, my son didn't feel good. She asked the same question what the hello is going on, why i have to be there for almost 6 hours , and my car wasn't done yet. They gave me a loaner car , Subaru, at Mazda dealer, and I came back home. 1 hour later Lewis called me, he said my car is ready, FINALLY! I came back to pick it up, and guess what , they messed up an interior piece near the driver door. Mechanic left black strips on it, looks like an oil. I called the manager , his name is Patrcik, and I said you dguys need to fix it. So I had to drop off my car again and wait until Monday. When I picked it up, they cleaned those black strips, and now interior piece looks like xxxx. It lost its original texture, there are some scuff marks left on that interior piece. They just did a cosmetic repair and cut off the value of the car. I told Patrick, you have to replace it, or give me another car, he said we can't give you a car, call headquarters. I called customer service, told them my story , they said that Case Manager will call me within 24-48, no word after this. If you want to ever go to Southern Mazda in Raleigh NC, don't go. I gave them 0 of 10, and 0 stars , I regret i can't apply a negative number. They don't respect customers , they don't care about customer's cars, I DONT RECOMMEND this place at all. More

Terrible customer service I will take my business elsewhere The salesman are rude this is not the only place that sell Mazdas elsewhere The salesman are rude this is not the only place that sell Mazdas More

Michael king was horrible in the dealership service center…very upset with everything Cooperate did attempt to make things right….. center…very upset with everything Cooperate did attempt to make things right….. More

I had a 2021 mazda3 manual transmission, I ran into an issue with clutch recently and approached this service center, who replace the clutch system, battery and battery plug ( total cost $4500) and said a issue with clutch recently and approached this service center, who replace the clutch system, battery and battery plug ( total cost $4500) and said all are required. Since the entire clutch system replacement, gear shift has become a problem suddenly gear shift does not work. I took to the mazda service center and asked to diagnose the issue and the person in the service center (not a technician) drove the car for 0.5 mile within the parking lot (almost stalled the car 3 times during that drive) and says there is no issue with the gear change and when I requested for a proper technician to talk to he said all the technicians are busy (though I have reserved service on that day). I took it to another auto service center and they confirmed there is some issue with the clutch and I should take the car back to the service center. Now the service center is not answering calls. More

I would give negative stars if I could. Do not buy Mazda CX50! Their windshield vision is wavy. After back and forth with the service department for two months after the purchase, eventuall Do not buy Mazda CX50! Their windshield vision is wavy. After back and forth with the service department for two months after the purchase, eventually they agreed to replace the windshield under warranty. Unfortunately, it is still wavy after the replacement! And they refuse to do anything else after that. Finally they admitted that all windshield come from the same provider and therefore will all be the same (wavy vision), and they suggested that we pay out of pocket ourself and they use after-market material to replace our windshield. Why would they even put the defected cars on market on the first place! Stay away from them, warranty does not really warrant you much. More

Purchased a Mazda CX-30 from this dealer, who are two hours from our NC residence. Why? Because our local Mazda dealer thought the market value of a new CX-30 was $2k over sticker. At least this dealer hours from our NC residence. Why? Because our local Mazda dealer thought the market value of a new CX-30 was $2k over sticker. At least this dealership negotiated fairly. However when we went to pay for and pick up the car, we drove away and immediately discovered and electronic error in the car. "In Vehicle Network Malfunction". Turned around, salesperson shrugged and car went into service department xxxx. At first they said "too busy today". Idiocy. They then took 90 minutes to do nothing, as the error returned 20 miles away, and continues to this day. Their is a known issue with a service bulletin, so a repair is forthcoming. However we also discovered the tire pressures were at about 40psi instead of the normal 32psi. Mazda ships cars from Japan at 40psi, and they are supposed to be adjusted when the dealership preps the car. So clearly, this dealership has trouble prepping new cars for sale. The general manager, Brian McInerney, has an office in the adjacent Hyundai dealership. I found him at his desk, but he was wholly unhelpful. More

Danilo was our salesman, Chris an J. B. put our credit through and made it all happen. They were the friendliest , most honest people we've ever dealt with at any dealership. Thank you ge B. put our credit through and made it all happen. They were the friendliest , most honest people we've ever dealt with at any dealership. Thank you gentlemen so much More

The service department's practices at Southern States Mazda made me feel deceived into signing off on service that I was never provided a complete, written estimate of the sum of all costs for, as requir Mazda made me feel deceived into signing off on service that I was never provided a complete, written estimate of the sum of all costs for, as required by NC state law. The only specific dollar amount I was informed of before repairs were completed was the cost of parts, around $330. The NC Motor Vehicle Repair Act states "When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed three hundred fifty dollars ($350.00) to the customer, the shop shall prepare a written repair estimate, which is a form setting forth the estimated cost of repair work, including diagnostic work, before effecting any diagnostic work or repair. In determining under this section whether the cost of the repair work exceeds three hundred fifty dollars ($350.00), the cost of the repair work shall consist of the cost of parts and labor necessary for the repair work and any charges for necessary diagnostic work and teardown, if any, and shall include any taxes, any other repair shop supplies or overhead, and any other extra services that are incidental to the repair work." The first time I was informed of the specific cost of labor/taxes/shop supplies was when service was complete and the service advisor was requesting payment of $812.69. This practice felt manipulative and deceptive. My original Google review was taken down by the GM, consumer protection facilitated communication that led nowhere, and Southern States utilized their lawyer to make me feel belittled, gaslit, and steamrolled in small claims court. A tactic I also felt was utilized by the general manager. In small claims court, the service manager said he did not even know the NC Motor Vehicle Repair Act existed until I informed him. The onus to honestly inform the customer of total costs prior to work being completed is on the business, again, as stated by law. The law exists for a reason, so customers are able to make informed decisions based on honest, transparent communication. It is clear their practices feel deceptive, manipulative, and wrong to customers: their closest geographical competition, has 0 complaints and 5 stars on BBB, while Southern States of Mazda has 15 complaints just within the last 3 years and the lowest amount of stars. Do better and be better. Your practice has an impact on peoples' lives. More