Southern Nissan Chesapeake - Service Center

Roland's communication was great! I was kept informed on any updates on my vehicle. Will be back for any servicing / repairs needed. I was kept informed on any updates on my vehicle. Will be back for any servicing / repairs needed. More

Excellent customer service. They have serviced our car for years. They have always been straight up honest with us. Roland was great to work with! They have serviced our car for years. They have always been straight up honest with us. Roland was great to work with! More

Customer service is great. I would recommend Mtazi Payne to represent the company for great services I would recommend Mtazi Payne to represent the company for great services More

Best place to get services done they are professional. No comparison with the other dealer in the are. These guys are the best.!! No comparison with the other dealer in the are. These guys are the best.!! More

I was very satisfied with the service that I received for my truck and the advice my truck and the advice More

Salesman Eddy wonderful! Joel ok. Financing process was way over the top! Turn off! Took hours to listen to something I already knew I didn’t want and told him so. It took 5 Joel ok. Financing process was way over the top! Turn off! Took hours to listen to something I already knew I didn’t want and told him so. It took 5 hours after the car was detailed to leave the place. It was 10:00 pm and the finance guy kept complaining about working overtime. Then got mad when I didn’t want what he was selling. Then got frustrated again when I wanted to finance through my credit union which was also my employer. Was turned off. More

They were pleasantly kind. & upfront on everything that I needed for my vehicle.. I also did not have to wait all day for my service. & upfront on everything that I needed for my vehicle.. I also did not have to wait all day for my service. More

Problem was discovered and dealt with. I feel Southern Nissan was dependable. I feel I can go back anytime. I feel Southern Nissan was dependable. I feel I can go back anytime. More

Service was quick they called me to let me know what the issue was offered a price and the job got done completed quickly issue was offered a price and the job got done completed quickly More

The service advisor I dealt with on Saturday morning has no integrity! He wasn't going to tell me about the service technician forgetting to install my oil filter and backing up with my vehicle and getting no integrity! He wasn't going to tell me about the service technician forgetting to install my oil filter and backing up with my vehicle and getting oil all over the garage floor. I was in the showroom a minute before talking to Q Powell about being interested in the new Pathfinder's. He had to take a phone call and That's when I noticed two women sitting at the window facing the garage waving their hands, and trying to get someone's attention. I noticed my vehicle was the one backing up. As I walk towards the glass I could hear the women saying. Oh my gosh there's oil all over the floor. That's when I learn that he forgot to put the oil filter on. I decided to wait inside the waiting area to see if somebody was going to tell me what happened. I had to wait another 30 minutes for the guy to redo my oil. The service advisor came and got me and told me my vehicle was ready. We went to the counter and I was getting ready to pay and I asked him. Was there anything he needed to tell me? He said no, I said you weren't going to tell me about the technician forgetting to put the oil filter on and getting oil all over the garage floor. His response was no. I told him straight to his face. He has no integrity! Also told him it was pretty messed up that he wouldn't tell me something had happened to my vehicle. He proceeded to tell me nothing catastrophic happened. My question the management is is this how you do business? If the customer doesn't see you make the mistake then I guess it didn't happen. More