Southern Nissan Chesapeake - Service Center

Air bag recall. Matthew Surles was very helpful and encouraging as we went through the process of replacing two recalled air bags. Thanks and good job Matthew! Keep u Matthew Surles was very helpful and encouraging as we went through the process of replacing two recalled air bags. Thanks and good job Matthew! Keep up the good work. More

Excellent Service! This was my third time having my car serviced at Hall Nissan Chesapeake. The service department staff are always knowledgeable, helpful, and HONEST! This was my third time having my car serviced at Hall Nissan Chesapeake. The service department staff are always knowledgeable, helpful, and HONEST! Special thanks to Matthew Surles for providing great customer service! More

Professional Michael Martin makes you feel like more than a customer. My Aunt (who by the way is 80 years old) and I look forward to seeing him every time her car Michael Martin makes you feel like more than a customer. My Aunt (who by the way is 80 years old) and I look forward to seeing him every time her car needs servicing. He is very knowledgeable and very professional. At the same time he is also friendly and keeps you informed step by step concerning what is going on with your vehicle. He truly cares about you as a customer and performs his work from the stand point of it being a JOY rather than a JOB. In my opinion Michael Martin is a great asset to Hall Nissan. More

Exceptional Michael Martin is an exceptional Customer Consultant for Hall Nissan in the Western Branch area. This is the second time I have had the pleasure of me Michael Martin is an exceptional Customer Consultant for Hall Nissan in the Western Branch area. This is the second time I have had the pleasure of meeting with him. He is professional yet friendly. He is all about what is best for the customer and he has valuable information that benefits me as a consumer. He made the experience of having maintenance work done at Hall Niisan a very pleasant one. More

Service with Stoles When ever I go to Nissan for service, I look for Mr. Stokes. His professional manner in addressing my needs is to be commended. He will let you know w When ever I go to Nissan for service, I look for Mr. Stokes. His professional manner in addressing my needs is to be commended. He will let you know what your car needs and what is the best way to accommodate your needs financially. I have worked with Mr. Stokes since I brought my first murano. After 4 cars later, I still look for him to let me know what my car needs and financially what is best to take care of. A great asset to Nissan and he is the only reason I come to Nissan for service. More

Excellent customer service I highly recommend Rick Stokes. He is honest and professional. I have been taking my vehicle to him for 6 years and each and every time he has taken t I highly recommend Rick Stokes. He is honest and professional. I have been taking my vehicle to him for 6 years and each and every time he has taken the time to explain to me what is being done and what needs to be done to expand the longevity of my vehicle. More

Honest staff Very knowledgable staff. Helped me save money on Service for my car by being honest about my service plan. I would recommend this dealership to many p Very knowledgable staff. Helped me save money on Service for my car by being honest about my service plan. I would recommend this dealership to many people. More

Best Customer Service Rep EVER Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that ha Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that has EVER done it if you ask me! Thanks for your consistency on assuring my service needs are met that way that I trust you would. Outstanding Job Rick! More

Service center Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel like just a number. He explains in detail what is going on and shows me. I appreciate that one on one feeling. More

Great Experience Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked with refreshments and snacks and entertainment while I waited. More