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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
855 Reviews
Call Service Center (757) 264-9866

855 Reviews of Southern Nissan Chesapeake - Service Center

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April 26, 2024

Roland Felipe is always very courteous and knowledgeable. He takes the time to explain the findings and what is needed. More

by Ateshar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 26, 2024

I am very pleased with the service I have received at Southern Nissan. Roland is an awesome customer service representative. Everytime I come there, he is polite, respectful, professional, and sociable. More

by nvwilson18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 25, 2024

The service is excellent I has several things I need so to my vehicle. Once the service was complete I was completely satisfied. My 2020 Rogue felt like New again. Thank you for excellent service. More

by dminns8262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 25, 2024

Everyone was extremely helpful, professional and efficient. Felt very welcome and their advice was great. More

by rjbass57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 25, 2024

Great service! This is my go to dealership, ever-time I go I feel like family! More

by hectorlopez313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 25, 2024

I arrive early for my appointments and I was seen on time I was in and out everything was awesome good customer service will recommend 👍🏾 More

by VNM1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 25, 2024

The members of the dealership provided me with very good customer service when I purchased my vehicle. More

by BAW02
Recommend Dealer
Yes
Employees Worked With
Eddy Beaudoin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Morancy
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May 01, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 25, 2024

Excellent service knowledgeable about service products and ordering in timely manner . Work order for multiple service . Scheduled was easy More

by milvenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 01, 2024 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 24, 2024

Roland is super nice and knowledgeable. I will continue bringing my vehicle there. I have never felt taken advantage of. More

by AMYLYNN1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 24, 2024

The customer service at the dealership is declining. I have went twice in less than a week and got the same rude “brush off” experience. More

by jennifer.anderson.business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person that sat at the first seat near the lobby door
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Apr 24, 2024 -

Southern Nissan Chesapeake responded

Jennifer. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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