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Southern Nissan Chesapeake - Service Center
Chesapeake, VA
456 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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456 Reviews of Southern Nissan Chesapeake - Service Center
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July 21, 2010
Service Department is great. Never have a problem getting an appointment. They work quickly and have a nice waiting area. I was not impressed with the Sales Department though. My husband is look getting an appointment. They work quickly and have a nice waiting area. I was not impressed with the Sales Department though. My husband is looking for a new car and while I was waiting I went looking at cars on the show room floor. I got in them, looked at the sticker price, compared cars and looked for a brochure. Salesmen walked by me but no one approached to ask if I needed help. I assumed that meant we should go with our first choice of a Honda Accord. More
by carrating
Employees Worked With
Service Department
Helpful February 12, 2010
Service is always friendly, courteous and reasonably fast. Records seem to be well kept. I have always had a good experience on my visits! I am always greeted by frindly employees, whether they are sale fast. Records seem to be well kept. I have always had a good experience on my visits! I am always greeted by frindly employees, whether they are sales people or service people. There are some good "perks" also, such as free inspections for all the automobiles you own, whether they are Nissan's or not. All in all, a good place to do business! More
by ebfowler
Employees Worked With
James Everette
September 02, 2009
He takes the time to explain the proper way to maintain your Nissan so, it can drive properly and safely. Thus the car lasting a very long time. The prices for the oil change can not be beat! They're the your Nissan so, it can drive properly and safely. Thus the car lasting a very long time. The prices for the oil change can not be beat! They're the only Nissan dealership that uses Valvoline oil. More
by mrtmr78
Employees Worked With
Jim
May 06, 2009
Mr. Stokes is very professionial, in his job. Having my Mr. Stokes is very professionial, in his job. Having my car service has never been problem. I have work done and he lets me know the next thing to Mr. Stokes is very professionial, in his job. Having my car service has never been problem. I have work done and he lets me know the next thing to have done. Very plesant person to deal with. the time work is doing in is excellent not a long wait at all. More
by mae mae
Employees Worked With
Rick Stokes
April 08, 2009
I have visited Hall Nissan of Chesapeake twice for service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. I will never return to this dealership. The customer service was very poor. The first time was for an "Express" oil change during which I waited for 2 hours in the lounge before asking what the problem was. I ended up having a nail in one of the tires, so I appreciated them finding that and taking care of it, but I did not appreciate being left in the dark while I waited, thinking I was still just getting an oil change. I ended up having to go home and come back the next day. On my drive home the next day I noticed that an "informative" and "courtesy" evaluation of my vehicle revealed a problem with my battery, but I was never "informed" of this problem while at the dealership and had to read it on my own on my receipt! I would have liked the "courtesy" of them telling me while I was there so I could have it fixed without coming back a second time. This last time I brought my vehicle in for service because the latch on my rear door was broken. They did not have the necessary parts (just bolts) to fix it and would not be able to get them until the following day. I was told I could leave the car there, drive it home with the door held together with a bungee cord, or pay for my own rental car. I was also treated as if I had caused the problem, instead of them taking responsibility for the car's failure and the fact that they had replaced that latch themselves a couple years before. More
by mmac1636
Employees Worked With
James and Jay
March 23, 2009
Outstanding service from the initial talk with the service manager, Jim, who understood my problem with the cruise control to the service adviser, Rick who always knew what was going on with my vehicl service manager, Jim, who understood my problem with the cruise control to the service adviser, Rick who always knew what was going on with my vehicle any time I asked. Quick service with a smile. Prices were reasonable as well. I am a return customer because of their great service. More
by sakdiesel
Employees Worked With
Rick, Jim
