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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
773 Reviews

773 Reviews of Southern Nissan Chesapeake - Service Center

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June 19, 2024

I have my own service person now she is great. I would recommend her to help you. More

by Margaret Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
3.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 19, 2024

Great communication and assistance by the assistant and i appreciate them for all their dedication More

by DEREKPELLETIER33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2024

Very helpful, easy to get an appointment, extremely quick turnaround, and very thorough service every time More

by Geosynchronous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Beaudoin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmyn Walloe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Jones, Julian Delacruz
Jun 20, 2024 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2024

The dealership let me down with a lack of communication and inaccurate information but their service recovery was excellent. It appears that a new employee was the reason for the poor communication and th More

by ONEVIENNA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Jun 20, 2024 -

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

June 19, 2024

Payne provided outstanding customer service. Kept me informed with check ins and updates. Professional courteous and respectful. . More

by ROSALYN0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 18, 2024

I’m glad there is a place I can go to and I don’t feel like I’m being taken advantage of. The service is great! More

by tiny16570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 17, 2024

The dealership was great. They listen to my concerns and did a great job helping me.. More

by bpaulette48@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2024

They are always prompt and always take good care of me. I will use them again. More

by jsmjsm73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Bright
Jun 18, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 17, 2024

Quick writeup and response with a video attached. Our insurance company wanted us to use a different shop for repairs. So we went with what they wanted us to do. More

by AMIJ120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 16, 2024

Examed car thoroughly for minor problems. Had tired rotaded and inspection sticker. Very satisfied. Thanks More

by SPADYTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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