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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
772 Reviews

772 Reviews of Southern Nissan Chesapeake - Service Center

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July 23, 2024

I do not take my car anywhere else. Work is done on time and M’Tazi is the best!! More

by schlaffer92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Great experience! My car went right in and was worked on quickly. The mechanic found a chewed washer fluid line and implemented a quick fix that saved me a lot of mon More

by RENAE_DE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Always courteous and ready to help. Keeps you abreast of status and completes job tp customer satisfaction.. More

by derwinsr
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

I had a scheduled appointment that was supposed to take a couple of hours. Hours turned into 2 days without an update from the service department until I requested one. To add to the inconvenience, there was More

by bennettivana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Very nice and pleasant. He also explained what was going on with my car why it wasn't heating. He wasn't trying to over charge me. He did excellent work. More

by PORTER.MARY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2024

This was my first time having service done to my vehicle at this location. I was very pleased and will bring my vehicle to this location from now on More

by pamelagomes1271@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 29, 2024

I’ll always please with the service I receive from the dealership. I’m notified about issues that need to be addressed immediately or of the maintenance can wait till later. More

by CHERYLWBONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 28, 2024

Great service personnel M'Tazi Payne is my go-to person. Mechanics are very professional and provide awesome service. More

by donald_martin56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry and Justan in the mechanic bay
Jun 28, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 28, 2024

They always treated me nice ever since I’ve been coming here. I wouldn’t take my vehicle anywhere else. More

by UNEAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 27, 2024

Customer service was indifference, cold unresponsive, and I appeared to be a nuisance or in the way of him getting his work done. Oil changed but car not reset said I still needed oil change. Transferring to More

by BARDLTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Felipe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Southern Nissan Chesapeake responded

"BARDLTN" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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