Southern Nissan Chesapeake - Service Center

Service center Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel like just a number. He explains in detail what is going on and shows me. I appreciate that one on one feeling. More

Great Experience Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked with refreshments and snacks and entertainment while I waited. More

Wonderful Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him to everyone that l know that needs to bring their vehicle for service. Now that Tim Ames is gone l will now recommend the dealership. More

Excellent service all around My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive experience and would recommend Hall Nissan for services. More

Outstanding Customer Service My service writer Robert was perfect. He went above and beyond to make sure he had my best interest. The whole staff was super helpful. Thank you Chri My service writer Robert was perfect. He went above and beyond to make sure he had my best interest. The whole staff was super helpful. Thank you Chris for always taking car of my vehicles! I was in and out in no time! More

Vehicle maintenance and safety inspections My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me of My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me of all cost needed on all repairs before making them with guaranteed satisfaction. He asked questions that helped me make decisions on parts that were absolutely needed for safe driving. I just wanted to say that my business belongs to Hall Nissan Chesapeake for sure. Quick, dependable, and 100% reliable. Thanks to all the service technicians that do a great job on vehicles up here at Hall Nissan. Thank You for everything. More

Outstanding Customer Service I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is so personable and knows my name before I even get out of the car. I have a Nissan dealership that is closer to me than this one is, but due to the Outstanding Customer Service I receive from Rick, I will never go anywhere else! Thank You Rick for knowing how to treat your customers! More

Great customer service!! Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and be Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and beyond to make sure all my needs were met. As well as the technician "Dee" was very knowledgeable about all aspects of my specific needs. He also whent out of his way to help me. The feeling that I got from the dealership is that customer service, integrity and plain old caring about people is part of the norm. Thank you! More

Horrible Customer Service I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentr I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentra and she was first told they were only taking appointments for the remainder of the day,she left and called back within 5 min to make an appointment for the next day and was told by someone else that they had a appointment available in 15 minutes. After 2 hours when she picked up her car the tires had not been rotated, even though the receipt said it was done. She was told the mechanics were gone for the day, and she needed to come back the next day to let someone know it had not been done. We went in the next day and talk to the "service manager" who said it probably wasn't done because the tread was still good. I explained that it should not have been put on the receipt as complete and it should have been explained that way when she picked up the car. I told him that our experience with this service dept was bad in the past and we would not be back. His response was "Ok he understood why" . No apologies, just excuses that they are human and they make mistakes. I have brought 3 brand new cars from Hall and I originally helped my niece by this car from Hall nissan before buying it from her for my daughter. I will NEVER purchase another new car from another Hall dealership or use their service department again based on the multiple times they have decieved my daughter and niece. This is just 1 incident of several. This is the LAST! More

FROM SALES TO SERVICE, I HAVE RECEIVED GREAT SERVICE AT HALL NISSAN. I RECOMMEND THIS DEALORSHIP TO EVERYONE. MY 2012 NISSAN FRONTIER IS ACTUALLY MY 2ND PURCHASE FROM HALL NISSAN. I INITIALLY CAME IN FO HALL NISSAN. I RECOMMEND THIS DEALORSHIP TO EVERYONE. MY 2012 NISSAN FRONTIER IS ACTUALLY MY 2ND PURCHASE FROM HALL NISSAN. I INITIALLY CAME IN FOR MAINTENANCE ON MY 2011 PATHFINDER WITH SHELTON. JOYCE SAW ME THERE AND REMEMBERED THAT I WANTED A FRONTIER. NEEDLESS TO SAY I LEFT WITH THE 2012 FRONTIER. THROUGH BOTH OF MY PURCHASES I HAVE ENJOYED WORKING WITH JOYCE. I LOVE HER PROFESSIONALISM, DOWN TO EARTH PERSONALITY AND HONESTY. SHE WORKS VERY HARD TO MAKE SURE THAT HER CUSTOMERS ARE SATISFIED. SHELTON HAS BEEN MY SERVICE ADVISOR FOR THE PAST YEAR. HE IS VERY KNOWLEDGEABLE ABOUT WHAT NEEDS TO BE DONE AND IS ALWAYS ABLE TO ANSWER MY QUESTIONS. More