Southern Nissan Chesapeake

I was very pleased with the service by both sales person Sabir Carledge and his Manager Eric Richards. They were both very friendly and helpful. I got a brand new 2011 Nissan Sentra at a good rate. Eric Sabir Carledge and his Manager Eric Richards. They were both very friendly and helpful. I got a brand new 2011 Nissan Sentra at a good rate. Eric and Sabir did all that they could to get me a good quality car, that I liked, and could afford. Well, my father and I were looking for me a car for about 6mos. We went to every car company, including Hall Western Branch (just browsing didn't speak to anyone). My dad and I went to Beach Ford and saw a 2009 Nissan Versa that came with 30k miles, a lifetime warranty on the engine, $10 oil changes, the car was in good condition, and they were only charging $10,000 for the car with taxes and fees. I was sold on the Nissan Versa. All that was left was to get approval for a loan. So, My father asked the dealer from Beach Ford (Suffolk) if I could take the car home to get a feel of the car. The dealer refused because I did not have insurance at the time, which I completely understood. Also, my dad noticed a scratch on the side of the car. The dealer stated that someone bumped the car and he would take care of the scratch before I purchased the vehicle. So, the dealer said he would call around to see if he could get me approved for a loan. Nevertheless, the next day I went into a bank and got approved on my own with a 5.6% interest rate. I contacted the dealer, and before I could share the news he states that "I needed a cosigner because no one would approve me without a cosigner." I then shared with him that I was approved for a loan. Instantly the dealer said he would drive the car to my job for drop off. I then tell him that I did not have insurance, he goes "you can just use your father's insurance." I asked him not to bring the car out to me because I did not fill out any paper work and did not feel comfortable using my dad's insurance. Afterthat, I tell the dealer that I was off on Saturday and will take a look at to get another feel of the car Saturday. I also shared that I had to speak with my dad to see if that works with his schedule. The dealer then continues insisting that he bring the car out to my job. I then ask the dealer if the scratch was removed from the car. He says, no but that he would take care of it soon. I spoke with my father and luckily he was off on Saturday as well. Before I could contact the dealer, he left 3 messages on my company cell phone asking if I could come and pick up the car the next day. I then contact the dealer and share my work schedule will not allow that. He then shares that it only takes an hour to fill out paper work so he didn't understand why I could not spare an hour. Also, he was very persistant and aggressive suggesting that he did not believe I wanted the car because if I did I would have purchased the car that day. He then threatens to put the car back on the lot if I did not put down payment down. He then asks me to bring in the check that I got from the bank and they would hold they would hold it for me. Further, he says that he would come to my job and pick up the check????? I then sat on the phone with the dealer for about 30minutes expressing to him that I Saturday is not long. I had to justify to him that I couldn't purchase the car any other day because I worked every other day. I also state that the dealer only had to wait 2 days and I did not understand why it was such a big deal. From there, I contacted my father and he shared that they called him as well although he was working and could not contact them back. I finally contacted the Ford company again and asked if the scratch was removed from the car. He shares that he can not remove the scratch because it was too cold outside. He states that he does not want to have his mechanics outside in the cold for a minor scrtach and that he could not fix the scratch until the Spring of next year. I then shared with the dealer that he could put the car back on the lot because I was going to look at other options. The dealer then began to leave nasty messages on my phone basically saying, "whenever you make up your mind and decide on a car, the versa will be available." My dad also noticed that the car had not been sold since April of last year, so the dealer probably wanted to sell the car. Nevertheless, the very next day, while I was working, my father went over to Hall Nissan Western Branch and meet a very nice seller by the name of Sabir Cartledge. Sabir and my father came to my job with a 2009 Nissan Altima. It was a gorgeous, top of the line car. I was able to leave work for a few minutes to take a look at the car. Sabir told me about all the high technology in the car and answered all of my questions concerning the car. He was not like the typical seller. He did not force the car on me, he simply shared the features of the car. Also, he was more concerned about what I wanted, what would make me happy rather than anything else. So, Saturday came around and rather than traveling to Suffolk at Cavlier Ford, my dad and I decided to take a trip to Nissan Western Branch to talk to Sabir about possibly looking at other car options. Sabir was very attentive and most important honest and upfront about everything. He listened to everything that I wanted. He allowed me to make a decision on the right car to fit my needs. He gave me breathing room to think and make a rationale decision. I really appreciated that because most car sellers are pushy and anxious, but I could tell that Sabir was more concerned about me the customer rather than selling a car. Further, Sabir allowed me to test drive about four or five cars before making a decision on the right car. I was stuck between the 2011 Nissan Versa and the 2011 Nissan Sentra. The Versa was within my price range; however, I really liked the Sentra. So, Sabir called his Manager Eric Richards to assist us. Eric Richards was very patient as well. He digged and digged until he could find us the best bang for my buck. He asked me where I worked and then mentioned that Nissan has an A-plan discount throught my company. The A-plan discount took the price of the Sentra down and saved me about $3, 500. I was very pleased. ** Plus Sabir and Eric allowed me to take a 2011 Nissan Sentra home (with insurance of course.) I added insurance over the phone in the store. Further, I got the full warranty for my car, great quality car (without scratches). I am so happy that I decided to stop by Hall Nissan rather than going to Cavilier Ford. I got what I was looking for and then some. The sad thing about the entire incident is that I was set on purchasing the 2009 Nissan Versa from Cavilier Ford, but the dealer talked himself out of a deal because of his nasty attitude and endless lies. I appreciated out of everything that Hall Nissan Western Branch offered was their incredible customer service. Sabir and Eric are not the typical car dealers. They both actually care about the customer's needs. They find what the customer wants. I appreciated their sincerity and kindness. I would highly recommend Hall Nissan Western Branch to anyone that is looking for a car. If they don't have it, they will find it for you and get you into a car that fits your needs. I will refer my family, friends and coworks to both Sabir and Eric. Professionals such as Sabir and Eric give the auto business a good name. Two thumbs up from me. More

I had a very pleasent experience with the dealership, and the staff was couteous. I would reccomend this dealership to others because they allow you an oppurtunity to browse the lot in peace. The employees i the staff was couteous. I would reccomend this dealership to others because they allow you an oppurtunity to browse the lot in peace. The employees in the car prep department als are very attentive to details. More

I originally came to Hall Nissan to purchase a vehicle that I saw on line. When I got there it was gone. But my sales woman Joyce was very friendly and helpful. I end up purchasing a 2008 Nissan Altima. I that I saw on line. When I got there it was gone. But my sales woman Joyce was very friendly and helpful. I end up purchasing a 2008 Nissan Altima. I am very happy with my purchase. The price was affordable. More

I am a small business owner in Southside Hampton Roads and a very busy man. Eric Richardson - sales manager took this into account and expidited my transaction so that I spent very limited amount of time and a very busy man. Eric Richardson - sales manager took this into account and expidited my transaction so that I spent very limited amount of time buying my companies new truck. Could not ask for better buying experiance. I buy a lot of vehicles and this experiance rates at the top, no question!! More

Many thanks to you and your staff for your exceptional assistance and professionalism. We now have made 2 purchases from your dealership in 2 months and we're more than satisfied and would recommend Hall assistance and professionalism. We now have made 2 purchases from your dealership in 2 months and we're more than satisfied and would recommend Hall in a heartbeat. Thank you again for making this experience enjoyable and for restoring our confidence in the car sales industry. Sincerely, Dave and Bernadette Varnes More

Service Department is great. Never have a problem getting an appointment. They work quickly and have a nice waiting area. I was not impressed with the Sales Department though. My husband is look getting an appointment. They work quickly and have a nice waiting area. I was not impressed with the Sales Department though. My husband is looking for a new car and while I was waiting I went looking at cars on the show room floor. I got in them, looked at the sticker price, compared cars and looked for a brochure. Salesmen walked by me but no one approached to ask if I needed help. I assumed that meant we should go with our first choice of a Honda Accord. More

I visited a different dealership and then visited Hall Nissan directly across the street and had a totally different experience. Mr. Rick Joyner was very pleasant and extremely helpful. I was recommende Nissan directly across the street and had a totally different experience. Mr. Rick Joyner was very pleasant and extremely helpful. I was recommended to him by a family friend and I would recommend him to anyone I know who is in the market for a car. Not only did he do his best to get me a great deal, he also explained some information given to me by another dealership that didn't seem to sit right with me. He gave me a follow up call to make sure I was enjoying my new car and assured me I could call him with questions in the future. Mr. Joyner's personality helped put me at ease and in a more relaxed state. He didn't rush me into making a decision I was not comfortable with and he even gave me some privacy while I contemplated my decision. I can't even get that while shopping for new clothes! Mr. Joyner gave me more than one option and explained the pros and cons of both. I could only get one option with the other dealership and I chose to leave. I just wanted to give my two cents worth; I think Mr. Rick Joyner does a great job and I would be more than happy to refer customers to him and Hall Nissan of Western Branch. More

I had an excellent sales service with AJ (Amanda). I walked in knowing exactly what I wanted since I found the car on the internet and she made the test drive and buying process easy. I was sold the car walked in knowing exactly what I wanted since I found the car on the internet and she made the test drive and buying process easy. I was sold the car for the price listed on the internet and didn't have to worry about haggling or anything. It was a great experience for a first time buyer. The only bad thing would be that I bought the car before it was Nissan certified so there is an something causing the engine light to come on (its a used car with 68k miles FYI). However the sales and service department worked to schedule me a service appointment and a car rental while the issue is being repaired, free of charge since I had bought the car before all the little used-car-bugs were fixed. I will most definitely come back for service, inspections, and in the future another car. More

Amanda made my car buying experience fast and efficient. We were able to negotiate all of the details about my purchase before I ever stepped into the dealership. I definitely recommend Hall Nissan. The e We were able to negotiate all of the details about my purchase before I ever stepped into the dealership. I definitely recommend Hall Nissan. The entire process from start to finish took about an hour! More

I went into look at the vehicles today. Didn't have any expectations because I didn't know if I had good enough credit or not to get a new vehicle. I was greeted by Rick Joyner and he was not pushy. We loo expectations because I didn't know if I had good enough credit or not to get a new vehicle. I was greeted by Rick Joyner and he was not pushy. We looked at both Sentras and Versas. I was against buying a Versa because I didn't think it had enough room. He proved me wrong. I have been a Nissan Sentra owner for quite some time. Today I bought my 4th Nissan which I am the proud owner of a 2010 Versa. I was very impressed as the last time I bought a car from Hall I wasn't treated right. I took the chance and had a wonderful experience. Both Rick and Tom/finance were very gracious to me and answered all my questions. I was pleasantly surprised when I found that I had been approved for a new car. It restored my faith in Nissan and would recommend others to go there to buy a vehicle. More