Southern Nissan Chesapeake

I am a USAA Member and I went through the Auto Buying Program. Hall Nissan of Western Branch was recommended to me and I am glad that they were. They have excellent customer service, their employees Program. Hall Nissan of Western Branch was recommended to me and I am glad that they were. They have excellent customer service, their employees are very knowlegeable and friendly, and I didn't feel pressured at all. They did everything within their power to make sure that I was happy and comfortable. They really worked with me to make sure that I could get what I wanted. They even took the time to do a one on one overview of my car. I have and would definitely recommend them to anyone who is looking for a car. More

I want to say that Katrina Dennis was a great person to work with. She did all she could do to make sure i was pleased and that i got the car i wanted. work with. She did all she could do to make sure i was pleased and that i got the car i wanted. More

My wife and I decided to have a look around on the car lot to see what we might find that would be comfortable for her legs when traveling while being affordable for us as well. We were driving a 2009 Ma lot to see what we might find that would be comfortable for her legs when traveling while being affordable for us as well. We were driving a 2009 Maxima, inwhich the both of us really loved, but my wife need a bit more leg room while I wanted to maintain the acceleration or close to it. Keeping in mind that we were only looking and planning to buy later (at least this was our initial plan). We were looking at and pricing the Muranos when this young man wearing a suit pulled onto the lot and parked his car. He got out of his car with a slight smile on his face and started walking in the general direction of my wife and I. Suddenly, the young man's face lite up with a bigger smile as he greeted us and introduced himself as Michael Polk and asked how could he assist us. We explained why we were there and that we were mainly just looking at the Muranos. He then asked us if we would like to take the Murano for a drive. We said "sure". Michael said okay and that he would be right back. Several minutes past before Michael returned. During this time, my wife and I had a brief discussion about the price of the vehcile that was selected to be driven. I felt that the price was a bit out of my pocket range and so while knowing this, I wasn't sure if I wanted to waste Michael's time. Michael returned and pulled the Murano out from between the other vehicles. He did a basic walkthrough of the Murano, showing us some of the features, especially the extra leg room in the front and back seating areas plus the rear view camera (COOL BEANS). I saw my wife's face and heard the excitement in her voice. She really like this vehicle. Heck, I liked it too. After showing us the basic features, Michael allowed me to drive the vehicle. While I was driving, Michael continued to go over some of the other features and explained about the independent traction. When we returned to the Dealership, my wife and I told Michael that we liked the vehicle, but the price was a bit out of our range and that we were going to check out another Nissan Dealership. Hearing those words, Michael smiled and advised that we can't let that happen. He asked us to talk it over and said he would be right back. Michael returned and advised us that he had another vehicle just like the Murano we just test drove but it didn't have as many features. My wife and I went with Michael and looked at the vehicle. He showed and explained the difference in the two Muranos to us. Other than a few gaggetts, the two vehicles were the same; plenty of leg and head room, easily displayed consoles, heated seats and steering wheel, sunroof, rear view camera, accelleration and several thousand dollars less than the other one. Okay, make it affordable for my pocket. DONE. Good bye Maxima! During the final checks and questions, Christina Paulino came out and assisted with the Bluetooth connection. Between her and Michael, they got it done. Then She explained the proceedure to us and invited my wife and I to contact her should we have any additional questions or concerns regarding the Bluetooth system. By far, this has been the best car buying experience I have gone through. By the way, everybody at the Dealership was helpful and smiled when communicating with us. I do believe we will be back. More

I drove from VB to this dealership to buy a certain used vehicle. When i arrived i met James, my salesman. He was the first to greet us and was very polite and friendly. The vehicle i came to purchase was n vehicle. When i arrived i met James, my salesman. He was the first to greet us and was very polite and friendly. The vehicle i came to purchase was not there but James showed my another option that i ended up purchasing although i had some concerns with the tires which they agreed to replace. A couple days later, i noticed the muffler had been rusted out and broken off. I called the dealership and talked to Christine, which she guaranteed me that it would be taken care of. I ended up dropping off the vehicle on my lunch break and they had everything replaced by the time i got off work. So i gotta say, all in all, job well done by James, Sherry and Christine with the sale and repair of my vehicle. More

When I drove up to the building I was greeted with a warm smile. I was treated with respect and not just another person walking into the building. Every question I had was answered and never once was I press smile. I was treated with respect and not just another person walking into the building. Every question I had was answered and never once was I pressured into buying anything I did not want. The sales representative was really nice and explained everything I needed to know about the car I wanted. I think the best thing that happened was after buying the vehicle of my choice, Christine helped me figure out how to use the features that my car came with. She progammed everything and took the time to explain it to me. She also told me to come back at anytime if I forget something and she will go over it again with me. The very next day, I took her my garage door opener and she programmed that for me. I have NEVER had anyone to spend that much time with me to make sure I understood and knew how to work my car. We need more people like her that care about the customers. Thank you, Christine. More

It was a great experience. I did not go to the dealership to buy a new car, I just wanted to look and see. I needed something that would give me better gas mileage than the Titan I already had. I started loo to buy a new car, I just wanted to look and see. I needed something that would give me better gas mileage than the Titan I already had. I started looking at the Altima's and Maxima's then I saw the Frontier sitting on the show room floor. Great looking truck. The paperwork did not take that long and I was on my way with a new truck for approximately the same monthly payment I was paying for my Titan. These guys did a great job in setting up my payments with what I could afford and there was no pressure to do anything I didn't want to do. Thanks Guys. This is the 6th vehicle I have bought from you and I will keep going back and recommend you to everyone. More

I had excellant service, the staff was very friendly,understood my needs ,and I was very impressed that they went out of thrir way to to help me with the right vehical to purchase without any p friendly,understood my needs ,and I was very impressed that they went out of thrir way to to help me with the right vehical to purchase without any pressure or being overbearing as some dealerships do. I have already recomended this dealer to people I know who might be interested in buying a vehical. More

I have done business at Hall Nissan in Chesapeake's Western Branch area for many years. I bought my last 2 vehicles form there and this is my third one. The service has always been great and I have con Western Branch area for many years. I bought my last 2 vehicles form there and this is my third one. The service has always been great and I have confidence that I am getting quality work done every time I bring my vehicles in for service at this location. When buying a vehicle here they make the process easy and work with the customer to make it an enjoyable experience. More

Salesman was friendly and courteous. Was impressed with info that he provided and was able to do comparative pricing with other dealerships. Provided the best deal. customer Service was very informative info that he provided and was able to do comparative pricing with other dealerships. Provided the best deal. customer Service was very informative and was willing to help with any questions asked. More

I had a great experience when buying my vehicle from Hall Nissan of Western Branch. The Salesperson (Rick Joyner) was very friendly and was not pushy to make me feel uncomfortable about being there to buy Nissan of Western Branch. The Salesperson (Rick Joyner) was very friendly and was not pushy to make me feel uncomfortable about being there to buy a vehicle. He made sure to try his very best to get everything that I wanted. He also made sure that I got the most out of my trade-in as possible. I am a member of USAA Bank and I registered with their Auto Buying Program. I had no issues from them with getting my Price Protection Guarantee with USAA. They gave me the price that I was guaranteed right away, and didn't try to play any games about it. I loved the way that the maintence and warranty offers were presented. They showed a short video explaining exactly what the warranties and maintence packages covered. I also appreciated the fact that they had someone, Christine Paulino, to show me how every feature operates on the vehicle before driving off the lot. I would gladly work with them in the future. More