Southern Motors Springfield - Service Center

They wanted me to agree to pay 2 hours labor for warranty work. Because of rust on exhaust manufold bolts. I guess mechanics can't remove them without breaking them??? After arguing with Jessica I told her o work. Because of rust on exhaust manufold bolts. I guess mechanics can't remove them without breaking them??? After arguing with Jessica I told her obviously she has shi**y mechanics if they can't do something like that. To which she yelled I wouldn't talk about her mechanics that way and hung up on me. This is why relationships in the workplace is a very bad idea. When i went to dealership after work, they just handed me my key. No discussion or anything. Just BYE. This is the second time this woman has lied to me. I was going ro trade the truck on a 2500 Cummings they had, but once wife found out what happened, she said to find one somewhere else. Long story short, do yourself a favor and go somewhere else for service. Jessica doesn't have the temperament to be in management. She has cost that dealership too many loyal customers. xxxx, I was one of them. More

I had a warranty issue and they got me right in for appointment. Did not take long and they were very friendly, courteous and professional appointment. Did not take long and they were very friendly, courteous and professional More

The guys seemed to do well with my vehicle, but my husband was very dissatisfied with service They took longer than expected, while service was to be working on his truck the guy walked away to visit husband was very dissatisfied with service They took longer than expected, while service was to be working on his truck the guy walked away to visit with salesman. They left lots of freeze all over his interior. Unacceptable treatment of my husbands and his vehicle. More

Billie is very helpful, resourceful, and provides clear and informed explanations regarding the service required, and recommended path forward. Billie managed an issue with my Pacifica until it was resolv and informed explanations regarding the service required, and recommended path forward. Billie managed an issue with my Pacifica until it was resolved - thank you ! More

The best service department I’ve ever experienced. Jessica can’t be beat. I will drive three hours to this location, just for an oil change. Jessica can’t be beat. I will drive three hours to this location, just for an oil change. More

Every time I take my vehicle for service I am in and out in no time and my car is always crazy clean and shiny. The service here is unbeatable and all the employees are fantastic. I would recommend this pla in no time and my car is always crazy clean and shiny. The service here is unbeatable and all the employees are fantastic. I would recommend this place to everyone. More

Very knowledgeable service personnel, customer focused, willing to give details of what service needs to be performed. Service Team adjusted schedule to support my truck maintenance needs. willing to give details of what service needs to be performed. Service Team adjusted schedule to support my truck maintenance needs. More

Billie was very helpful and knowledgeable. Service was excellent. Waiting area is comfortable and clean. Jeffrey in sales is friendly and knowledgeable about the vehicles. excellent. Waiting area is comfortable and clean. Jeffrey in sales is friendly and knowledgeable about the vehicles. More