Southern Motors Savannah CDJR

Worst experience I ever had in buying a car. Gave a 1 cause there wasn't a minus. You own junk and they have the best. Don't ever go to this dealer! Gave a 1 cause there wasn't a minus. You own junk and they have the best. Don't ever go to this dealer! More

They love to lie to get you in the door. 3 different occasions (2018, 2022, & 2023) attempting to buy a car from this dealership. I call make an appointment to see a specific vehicle, get to 3 different occasions (2018, 2022, & 2023) attempting to buy a car from this dealership. I call make an appointment to see a specific vehicle, get told on the phone an hour before the appointment that its on the lot. I get there and they don't have the vehicle I'm looking for, but told they "can show me something else." Service department is ridiculous as well. I can't tell you how many times I've brought my Charger or Durango in with an appointment (check engine lights on) and either been told there was no technician available or that they couldn't find anything wrong. I had to show the technician that my water pump on the Durango was leaking! How is that acceptable? More

The stayed with me all through the process. Fed me lunch. Very kind people. Excellent Fed me lunch. Very kind people. Excellent More

They will say anything to get the vehicle sold, but any issues after you’ve signed on the dotted line are not their priority in the least. The customer service after the sale is horrendous. I bought a be issues after you’ve signed on the dotted line are not their priority in the least. The customer service after the sale is horrendous. I bought a beautiful brand new black 2019 1500 limited Kentucky Derby edition as well as the best warranty. I bought the black truck at night time, so I didn’t notice the small dents in the side, from where it was strapped down during transport, until the next day. I talked to someone, they said no problem they’d fix it. Naturally it was put off for months and months until the person I had been talking to no longer worked at the dealership. After much time and effort I got in front of the new guy in charge and was told too much time had passed and he had no record or knowledge pertaining to the damage, and basically that it’s not his problem. They just strung me along indefinitely, because all they care about is the sale. Try calling to speak to anyone that isn’t sales or parts and service, it’s almost impossible. I love the truck, the service department is helpful enough, but the actual dealership is sleazy. More

Great employees very attentive to a customers needs and concerns, willing to do what it takes to make a deal. concerns, willing to do what it takes to make a deal. More

Very good customer service. Good follow up in communicating with customers. Contacted me when vehicle was completed. Good follow up in communicating with customers. Contacted me when vehicle was completed. More

They told me when they would have my car back to me and did exactly what they said. Great communication. did exactly what they said. Great communication. More

Great customer service and support team. I especially appreciate Danielle Jones, thanks for your assistance. I especially appreciate Danielle Jones, thanks for your assistance. More

I want to start by saying that its a shame that a minimum of at least 1-star has to be given in the rating,  since NOT A SINGLE ASPECT of the business is deserving of one. AVOID THIS SERVICE DEPARTMENT BY AN of at least 1-star has to be given in the rating,  since NOT A SINGLE ASPECT of the business is deserving of one. AVOID THIS SERVICE DEPARTMENT BY ANY AND ALL MEANS NECESSARY!!!  You can expect zero respect in regards to your time or your property. Also count on them to assume NO ACCOUNTABILITY for thier blatant disrespect for your vehicle, as it is REPEATEDLY neglected and/or damaged by their hands, and while in their possession. As someone who has been a loyal customer of mopar vehicles his ENTIRE adult life (im 44 and currently own 3, and the car currently being REPEATEDLY neglected/abused/damaged with EVERY VISIT is my 4th modern challenger: a hellcat redeye),  I can say unequivocally,  without question, that: as long as the current management is in place, and I live in Savannah (being all but forced to use one of thier locations), I WILL NEVER AGAIN buy a new (or even used vehicle under warranty)  Chrysler vehicle again...EVER!!! A factory warrantee is USELESS when: the local dealership has proved INCAPABLE of fixing ANY problems (or only after MULTIPLE attempts), even for minor issues, and/or when said dealership returns your vehicle with more damage/problems than when left in thier possession. This establishment is also  the SOLE REASON for not purchasing mopars extended warranty, as they render it worthless.. Keep in mind, this review is only made after NUMEROUS trips, with EVERY SINGLE ENCOUNTER being horrendous/riddled with issues. With the latest fiasco, it took 2 weeks to get the appointment, then after taking them the car .....AGAIN...for the SAME check engine code...AGAIN (3 or 4x now), I checked in after about week (since of course they feel no obligation to contact the customer for updates), I learn that NO ONE HAD EVEN LOOKED AT THE CAR. NOT ONLY THAT, over that weeks time, they had simply put the car out to pasture in the elements (OR by the looks of it? I'd guess they'd taken it dirt track racing....which us something i also wouldn't put past them). All on a car that: is garaged 24/7 and driven on nice days that WHEN DROPPED OFF, was freshly detailed and spotless, that they've been told REPEATEDLY if it was going to sit out just call me and ill come get it. What was the appointment I had to wait 2 weeks for again? Apparently to drop the vehicle off, and have the finish destroyed for a week before anyone even pretended they may fix it (spoiler alert: they fixed NOTHING)They ACTUALLY HAD THE AUDACITY to call me to come get the car in this unfathomable condition, and upon arriving gave me the keys and said "go find it hope ur not blocked in" (really professional guys) , only for me to find my $90k+ hellcat redeye looking like a broken down car that had sat under trees in a field for years. I was greeted with greasy, oily handprints all over the doors, windows, etc. It was covered in BAKED ON bird crap, a thick layer of some unknown substance coating the entire vehicle, hard h20 spots that are actually LAYERED, and a completely ruined finish that now will need a complete paint correction TO HOPEFULLY bring it back to pre- Step One automotive condition. And the best part? IT WAS ALL FOR NOTHING. They fixed NOTHING. They simply erased the code and actually claimed it was prob from "bad fuel" REALLY?????? OK, Yeah right! Its amazing how much bad fuel must be around here, bc thats the cause over and over again (according to them) for 1.5yrs now. It shouldn't matter if its a $5k or $500k vehicle, there is NO EXCUSE for the outright and intentional neglect. One would think if there was a vehicle they WOULDN'T treat like a trash heap, it would be ONE OF THIER OWN BRANDS nearly $100k flagship vehicles. One would be sorely mistaken, as i was, and have had to  unfortunately learn. Obviously, the lesson of treating other peoples property with care and respect, is a lesson learned by no one there. Im not wealthy and purchasing a car such as this WAS A BIG DEAL for me, and I work my a** off to be able to do so. Thier actions make it abundantly clear that they COULD CARE LESS. Maybe thats chump change to everyone there, since thats how they act, but if thats the case I missed the employee parking lot full of 6 figure cars. That being said, I CHALLENGE ANYONE THERE to see how they'd feel if someone treated THEIR prize possession like a heap of trash. Ill leave it at that, and allow the pictures below say the rest (pay attention to the close up shots to see the details of the horrendous coating that blankets every inch of the car. Keep in mind, the car is pitch black w no metal flake whatsoever...thats mystery xxxx. Besides, i will be leaving multiple other reviews later, one for each visit, just as I SHOULD HAVE ALREADY DONE, and is MORE THAN deserved. More

Val, my service advisor is always helpful, courteous & efficient. Car is always in good condition when I get it back after service. efficient. Car is always in good condition when I get it back after service. More