Southern Motors Honda - Service Center

No Value For Being A Long Time Customer In this age of technology one would think a dealership like Southern Motors Honda would recognize a long time customer (5 new Hondas purchased within In this age of technology one would think a dealership like Southern Motors Honda would recognize a long time customer (5 new Hondas purchased within 11 years). I bought my new Hondas at Southern Motors for two specific reasons. 1) Andy Pigman. He always takes a moment to come and talk with me and my family. He continues to be concerned after a new car sale and well into the warranty and servicing of the vehicle. 2) Service. Until the past two years I appreciated the way the Service folks helped the customer. I just had my Accord’s 105,000 mile service (timing belt and water pump replaced), V6 tune up, an unexpected oil pump replacement, and a few minor items. So the planned visit was well over $1,300 but ended up being over $1,850. The cost is not upsetting (although it’s a lot money) but Southern Motors not valuing a loyal customer is disappointing. In the past 11 years, I have purchased all five of my Honda’s from Southern Motors and service from their service department. But for some reason their Customer Service representatives are not being given the tools to identify and help loyal customers. With the turn over by the Customer Service representatives it’s difficult to build a relationship with them. This visit’s Service Representative, Billie, was extremely helpful to me and I am very thankful for her hard work. She gave me updates on a regularly basis which kept me informed of items that needed to be addressed and let me plan on when the service visit would be done. So the issue I have is not with her but with the Southern Motors management. If the Service department’s tools, provided to Billie, contained all of my vehicles’ history I am sure she would have found an opportunity to take care of my needs during this service. After all when someone is spending in excess of $1,800 it should warrant supporting a special request, a loaner car for the day, or however long my car is being serviced. Troy More

Awesome Experience I Went In To Service My Car And Got Talked Into Purchasing A Brand New Car! Within My Budget, Ben Hayward And His Team Did An Amazing Job At Working W I Went In To Service My Car And Got Talked Into Purchasing A Brand New Car! Within My Budget, Ben Hayward And His Team Did An Amazing Job At Working With Me, The Customer Service Was Ridiculously Pleasant And I'd Recommend Southern Motors To Anyone!!! More

My experience was well, Mr. Ronald assisted me with the upmost respect and worked with me to put me in my nice brand new car. I would reccommend the dealership and sales associate to everyone that crosses upmost respect and worked with me to put me in my nice brand new car. I would reccommend the dealership and sales associate to everyone that crosses my path. I also appreciate management the gentlemen was very nice and helpful with the whole ordeal with purchasing my new car. I had a nice honda accord 2011 that I took very good care of and I will do the same with my new car as well. I will always buy from Honda, no other car dealer could get my business. Thanks again for the friendly staff and Ronald and management for being so kind and professional. Sincerely Mrs. Dilenia Hill More

Travis and Maurice took the time to be helpful above and beyond duty's call with fulfilling a recent order and installation. Highly commendable employees! Also, Lead Foreman, Johnny, is a super mechanic! beyond duty's call with fulfilling a recent order and installation. Highly commendable employees! Also, Lead Foreman, Johnny, is a super mechanic! I trust these men 100% with both our Civics and their parts/service needs - anytime. Thank you for employing such quality technicians! Would recommend them for a bonus in 2013 for their exceptional work! My wife and myself thank each 3 of them for taking a personal approach in helping to meet our car needs. More