Southern Motors Honda - Service Center

My experience as a first-time customer was very unpleasant. On Thursday (7/25), I scheduled an appointment for Friday (7/26) at 10:00 am. I dropped my vehicle off at 7:41 am on Friday (7/26) and ha unpleasant. On Thursday (7/25), I scheduled an appointment for Friday (7/26) at 10:00 am. I dropped my vehicle off at 7:41 am on Friday (7/26) and had to re-indicate what I wanted done. I expected the information I entered when scheduling my appointment would show up when checking in. I was told by the service associate that I would receive a text later that day.  I called to find out the status of my vehicle, when I had not received anything, at 1:41 pm. The service associate stated that he hasn't heard from the technician yet, but the car is in the shop. He would get in contact with me after the technician returned from lunch. I waited for over an hour and called back at 2:53pm. The service associate stated that they haven't spoken with the technician yet. He mentioned he would find out what is going on and call me back in 20-30 min.  I didn't receive a call back until 3:50pm. Only to be told that they need more time to get all the information for me, and they would contact me back in 5 min. I finally received a call at 3:57pm to be told that the ABS modulator needed to be replaced and brake lines flushed. I declined the repair and was told that the back breaks would need to be replaced and rotors machined (which was what I originally asked for, minus the location of which breaks were the issue, along with an oil change). The service associate said that the car would not be ready until the next day, even though I was originally given an estimated pickup time of 6:00pm the same day.  The associate stated they would call me at noon on Saturday (7/27) to let me know the status of my car. I had to call at 12:20pm on Saturday because I had not heard from the associate. Only to find out that my car was done by that morning.  I came and reviewed the paperwork. The associate asked if I was happy with their service and I replied that I wasn't because I had to hound him to get updates and that he didn't follow through with what he told me he would do. I was done with the entire process, received my paperwork, and paid for the services. The associate then proceeded to make the comment, "I'm sorry we didn't meet your expectations." when handing me the keys.  I drove my car from the service area to the front and asked for the manager. The general manager greeted me, and I proceeded to explain the situation above. He mentioned he would refund me the diagnostic fee because of the poor customer service I received. I have received that refund. However, based on this horrible experience as a first-time customer, I will not be coming back. The only reason I’m giving two stars is because of the general manager’s effort to make things right. More

I recently made two visits to Southern Motors Honda because my air conditioner wasn’t working. On the first visit, they serviced my a.c. and added Freon. They also found a total of $4000+ things that t because my air conditioner wasn’t working. On the first visit, they serviced my a.c. and added Freon. They also found a total of $4000+ things that they said I needed which included a $1600 charge to replace my air conditioner control module. My a.c. still didn’t work so I took it back a second time. The technician said my a.c. wouldn’t work until I had my control module replaced. I replaced the module myself for under $100 in about 20 minutes. I took my car 4 hours away to my mechanic in Washington, GA and within 10 minutes, on his diagnostic machine, he found that my a.c. condenser coil needed to be replaced. The Honda place charged more than $300 to have three lug nuts replaced. My mechanic said he would have charged between $100-$125 for this repair. My mechanic looked for the other things the Honda mechanic said I needed and did not see that any other repairs were necessary. I am afraid this is standard operating procedure when you take your vehicle to this service department (and maybe all Honda service departments) and it is unconscionable in my mind to do this to unsuspecting customers. They say things need to be fixed that don’t and they charge huge amounts for the repairs they do - $190/hour labor. I will not return to this service department. More

Google southern motors honda service reviews Sponsored southernmotorshonda.net https://www.southernmotorshonda.net Southern Motors Honda - Proud to Serve Savannah, GA Southern Mot reviews Sponsored southernmotorshonda.net https://www.southernmotorshonda.net Southern Motors Honda - Proud to Serve Savannah, GA Southern Motors Honda Always Puts You First. Our Customers & Community Is What Drives Us. Industry Leading Innovation & State-of-the-Art Safety Technology... Contact Us Used Inventory New Inventory Specials CPO Inventory Financing Call (912) 927-0700 11 mi · Savannah · Abercorn St Open ⋅ Closes 7PM Sponsored nalley-honda.com https://www.nalley-honda.com › general › service Certified Service Center - Nalley Honda Service - Nalley Honda Shop Our Current honda® Service Coupons Incentives & Offers In Brunswick, Ga. From sales to repair and... Southern Motors Honda Service 4.4 (31) Auto repair shop in Savannah, GeorgiaOpen 4+ OverviewServicesReviewsPhotosAbout Google review summary 4.4 (31) Reviews Alloil 3 tire 3 Sort by Most relevant Newest Highest Lowest chelsea “Chels” Local Guide·52 reviews·9 photos 3 hours ago NEW The service department is full of crooks in my opinion. Especially the service manager whose name I believe is Matt. My car was struck by lightning on July 21st, 2022. It is now October 12, 2022. This service department took an unreasonable … More Dipen Patel Local Guide·14 reviews·1 photo 2 months ago Make sure you ask for a quote at another dealership; otherwise, these guys will rob you. I scheduled an oil change and tire rotation under the Honda service plan, and when I went there, they said I needed a differential fluid change, so I … More marge hammond 39 reviews 3 months ago I brought in my 2007 Honda Accord after a season in the frozen North. They worked with me to help my car to be drivable without cleaning out my bank account. I will return! Bridget Lewis 18 reviews·12 photos 5 days ago NEW I came here to get a oil change and was greeted with Southern hospitality. Marc was a pleasure to work with and took care of me. I’ll be returning here to get my future services. DealerRater https://www.dealerrater.com › dealer Southern Motors Honda - Honda, Service Center - Dealership Ratings 251 Reviews of Southern Motors Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership ... Cars.com https://www.cars.com › ... › Reviews Southern Motors Honda Reviews - Savannah, GA Excellent service. September 21, 2018. By AuntyM on DealerRater. Highly recommend Southern Motors Honda. Great cars, great salesperson, Rico, easy no stress ... 4.7 (278) Cars.com https://www.cars.com › ... › Reviews Southern Motors Honda Reviews - Savannah, GA Check out 278 dealership reviews or write your own for Southern Motors Honda in Savannah, GA. 4.7 (278) Carfax https://www.carfax.com › Reviews-... Southern Motors Honda in Savannah, GA This was my first experience with Southern Motors Honda service. Corey was friendly and professional and my service was complete in record time. All of my ... 4.7 (225) Southern Motors Honda https://www.southernmotorshonda.net › ... Customer Testimonials - Savannah Southern Motors is an excellent dealership. Everyone is professional and treats you with respect, kindness and manners. This is the 3rd Honda I have purchased ... Southern Motors Honda https://www.southernmotorshonda.net › ... Auto Service Specials | Southern Motors Honda near Richmond Hill Save today with discounts on the auto services you need most at Southern Motors Honda! Our experts service all makes and models. Southern Motors Honda https://www.southernmotorshonda.net › ... Service FAQ | Honda Service in Savannah, GA Check out the service benefits of being a part of the Southern Motors Honda group. Here, we've provided a guide to some of the most frequently asked car service ... Southern Motors Honda https://www.southernmotorshonda.net › ... Contact Southern Motors Honda | 10300 Abercorn St Savannah, GA 31406 Sat9:00 AM - 6:00 PM; SunClosed. Service Hours: Mon - Fri7:30 ... Capital One https://www.capitalone.com › cars Southern Motors Honda in Savannah, GA | Capital One Auto Navigator “Southern Motors Honda played no games when it came to getting me a car. They were honest,trust worthy and treated me like a personal friend. Related searches chelsea “Chels” Local Guide·52 reviews·9 photos 3 hours ago NEW The service department is full of crooks in my opinion. Especially the service manager whose name I believe is Matt. My car was struck by lightning on July 21st, 2022. It is now October 12, 2022. This service department took an unreasonable amount of time to get an estimate to my insurance appraiser. Even once Insurance released the funds so they could start working on the car (this was on August 16,2022). They claimed it took a very long time to get parts in and the last one wouldn't come in till October 6th (this was Daryll). I call for an update after OCT 6th and let me tell you, I called once every day, left messages, never got a call back. Then, some lady finally talked to me and claimed they needed money for another part, a fried computer. (Strange, did they not know this on august 16th?). She said they sent a supplemental request to the insurance company. I call the insurance company two days in a row. The second time, the insurance agent called the Southern motors service department, what do you know? It is now in the hands of the manager who I think she said was Matt. But, he couldn't talk because he was busy. I called him later and left a message. Sure, enough no reply. This service is DISGUSTING! I was going to try to sell my car and get a new one but it DEFINITELY will not be at this dealership or any associated one. Also, I did have a huge wait time when I last got my oil change done by them. I had a reservation but apparently that didn't matter. I wrote a review about this and someone contacted me to remove it. More

Amazing Service!!! I've had the opportunity to visit Southern Motors Honda on several occasions and the service is always OUTSTANDING! NIck Floria and others provides A I've had the opportunity to visit Southern Motors Honda on several occasions and the service is always OUTSTANDING! NIck Floria and others provides Award Winning Custimer Service consistently! Terry S. A satisfied customer! More

Answered my wishes Hi my name is marcus brown Marleny neal really took care of me thank you so much honda i greatly appreciate your patience and hardwork! Hi my name is marcus brown Marleny neal really took care of me thank you so much honda i greatly appreciate your patience and hardwork! More

Maintenance check while traveling. Driving my new Accord from Orlando to Boone NC and stopped over for a day in a Savannah. My tire pressure indicator came on and stayed on while drivi Driving my new Accord from Orlando to Boone NC and stopped over for a day in a Savannah. My tire pressure indicator came on and stayed on while driving back from the beach on the Tybee road. I took my car to the Southern Motors service department and Received immediate attention from Yuri Rolfe. Tire pressure was checked and a maintenance check was done to make sure everything was OK. Thank you Yuri for getting me back on the road quickly.. More

You can not believe in what their car dealers say OPEN LETTER to Kaminsky Family, the owners of Southern Motors Honda - Savannah, Family Owner company for the richness of your own family while othe OPEN LETTER to Kaminsky Family, the owners of Southern Motors Honda - Savannah, Family Owner company for the richness of your own family while others families are struggle to pay very high because you are TOO FAR AGGRESSIVE TO SELLING CARS. We were cheated and now we are paying 2X more in a car we are not totally satisfied. Mr. Ross, you are a hypocritical, you say to people to call you but you never answer or show up to face us in the meeting. You have a easy life in the backs of hard working families. Last Thursday, May 27/2018, we would have a meeting with you, Mr. Ross, and GSM Steven Wise, to solve the problem your company created for us, but in your place, was another manager who told us, that we should have good sense and do not to believe in what your car dealer told us to do! They just insulted us and do not even gave us a feed back. WE WILL SAY TO PEOPLE: - DO NOT GO IN SOUTHERN MOTORS HONDA SAVANNAH, BECAUSE YOU CAN NOT BELIEVE IN WHAT THEY SAY! They cheat. We are really regret we went in this Evil company which cheats Lord's people. We are really sorry for you, because we know what happen with who try to prejudice anointed Lord's people. We sympathize with the many people here in Google who are also without assistance for their problems due to lack of care of Southern Motors Honda. We came here in the name of the Lord we serve; the God from Abraham, Isaac, Jacob and Jesus Christ, to say that you are lost in your greediness. Your company cheat and lie in order to sell more and more. Yes, you care VERY MUCH about sales and NOT what you put the costumers through. May one day you be blessed enough to know Jesus Christ and repent of your greediness for money. If not you are going to xxxx, The Hades, for all eternity. We are praying for your salvation. More

First Service Shanique was great ! This was my first service for my new Ridgeline. I was taken in promptly at my appointment time and given clear information about Shanique was great ! This was my first service for my new Ridgeline. I was taken in promptly at my appointment time and given clear information about the process.I really enjoyed the waiting area with other customers and was kind of sorry to have to go off to work ! The bill was a lot less than I thought it would be, and the service was much more comprehensive than I anticipated. Steve Corse, MD More

they wrecked my brand new car. They wrecked my car and claiming no fault because I wanted to talk to an atty since the solution they offered sounded illegal to me. Was not even allo They wrecked my car and claiming no fault because I wanted to talk to an atty since the solution they offered sounded illegal to me. Was not even allowed to pick body shop nor did they wanted to pay diminished value. More

Lack of credibility I bought my car and have always been serviced at SMH. More than yr ago I reported issues with battery and it came out "OK". Had to call a tow truck b I bought my car and have always been serviced at SMH. More than yr ago I reported issues with battery and it came out "OK". Had to call a tow truck because of dead battery while in Statesboro, took it to the dealer and battery "OK". This happened two additional times and always "OK". Well yesterday was enough and I decided to change the battery with them regardless the usual "OK"; called the service manager to talk about the issue, no call back... called service at 4:28 pm and they gave me a 7:00 am appointment... to figure out this morning that they open at 7:30 am... while waiting, the service rep (she helped me a lot, great person) came to me and finally the car was dead in front of them and of course was the battery... a $140 fix that I was more than willing to pay more than a year ago became to be five times more... no credibility... More