Southern Motors Acura - Service Center

My first service I had my TLX serviced for the first time. It was a complete pleasure from start to finish. Very helpful and was as pleased with service as I was with I had my TLX serviced for the first time. It was a complete pleasure from start to finish. Very helpful and was as pleased with service as I was with the sales staff when I purchased the car. Thank you all!!! More

Disappointed Customer Dear Southern Motors Acura On Nov 10, 2016, I took my Acura MDX for Oil Change at Southern Motors Acura Savannah Ga. Right after 1 week of the oil Dear Southern Motors Acura On Nov 10, 2016, I took my Acura MDX for Oil Change at Southern Motors Acura Savannah Ga. Right after 1 week of the oil change, the Oil Change Due light started blinking again. I took it back to the dealership and inquired about the same. The technician/front desk (Shareen Johnson) responded very rudely that it’s not a big deal, looks like we just forgot the reset the light, whereas the condition of the oil and the filter doesn’t seems that it would have been recently changed. I requested them to change the oil again which they denied and ask me that they will offer me a free service next time. I requested them again that instead of offering me free service next time, why don’t you take care of this issue today. I went to the manager (Andy) to discuss this issue, but before I reach, Shareen had already called Andy and have given him the false information. So, I went to Andy (Who even didn’t offered us to sit) and explained him my issue, Andy replied that he will honor the Shareen Words and can’t do anything for me, other than a free service next time. My issue is why they are willing to give me a free service next time… why not now… I am very much disappointed by the behavior of the staff of a Premium Brand Service Center, someone would even not expect this kind of behavior and attitude from a known Brands Dealership. Sincerely, Muhammad Kaleem Akram (912) 282-3488 kaleemakram@gmail.com More