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Southern Motors Acura - Service Center

Savannah, GA

4.6
68 Reviews

68 Reviews of Southern Motors Acura - Service Center

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November 22, 2024

Norman Busby and Brian Carellas went beyond excellence in the service they each provided! Could not have asked for more. More

by BRISTOLASSOCIATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Busby
November 14, 2024

Everyone at the dealer is very nice, but It should not take over 2:15 to do a planned, basic oil change/tire rotation/inspection. More

by kevinsaul1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Takes care of the customer as quickly and effectively as possible. I wish I was local so they could take care of my regular maintenance. More

by Crmmarietta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky
November 08, 2024

The original appointment made was for an oil change and for the car to be diagnosed as to what was or what I felt was wrong with the car. I had contacted the dealership a week prior to make the appointment More

by ESCHLAUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shareen Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Southern Motors Acura responded

Thank you for sharing your feedback. We sincerely apologize that we did not properly communicate the wait time expectations during your recent visit to our service department. We understand how important your time is, and we regret that we did not meet your expectations on this occasion. Our goal is always to provide fast, efficient, and high-quality service to all our customers, and we take your comments seriously. We will review our service scheduling and process to identify areas where we can improve and ensure that we deliver a more timely experience in the future and to make sure we properly set expectations on the availability of loaner vehicles. We truly appreciate your business, and we'd love the opportunity to make things right. If you'd like to discuss your experience further or if there’s anything else we can do to assist you, please don’t hesitate to reach out directly at 912-544-2117 or ptyning@smcars.com. Thank you again for bringing this to our attention, and we hope to serve you better next time. Sincerely, Patrick Tyning General Manager Southern Motors Acura 912-544-2117

November 02, 2024

Always thoughtful. Very concerned that my car gets the service it needs. Thank you very much. More

by CONNIE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

The staff was very friendly and the dealership was clean! Will come back for my next car service. More

by jacuan1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

Shareen is always very friendly and very accommodating. The Dealership is nice always professional. Very convenient location for me also. More

by RSHORT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

The service was top notch from beginning to the end of service. Friendly atmosphere and clean sitting area. More

by T.M.Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Very professional , took good care of my car and did a very awesome job very grateful More

by williejrroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

I love my Acura. The gentleman that greets me when I drive into the service bay does not seem to have the friendliest attitude — both times I’ve gone. More

by wowmaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shareen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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