Southern Motors Acura

GREAT car buying experience! My experience purchasing an Acura ILX Hybrid at Southern Motors Acura in May 2014 was outstanding. You won't find annoying, swarming "pitch men" at t My experience purchasing an Acura ILX Hybrid at Southern Motors Acura in May 2014 was outstanding. You won't find annoying, swarming "pitch men" at this dealership. To the contrary, you will find a sincere sales staff who knows how to give buyers their space while remaning available to answer each and every question. I can't tell you how refreshing it was to walk among the cars on the lot and in the showroom without being hounded. I was asked politely if I had questions about anything, and when I did, there was always someone nearby to answer them promptly and in just enough detail. My test driving experience was a good one, as Zak (sales) allowed me to simply drive the car. I didn't have to listen to an overzealous sales pitch, which was a relief. I also got to choose my own route - none of the usual "turn here, now turn here, now we'll head back to the lot." I was encouraged to take the car where I wanted so I could test the features that were important to me. When I mentioned that I was interested in testing some "competitor" vehicles, as well, Zak encouraged me to do that so I could compare them to the Acura. After thinking about my budget and the vehicles I'd seen, I expressed interest in purchasing a certified pre-owned Acura rather than a new model. Instead of hearing any arguments or counterpoints, my interest was met with a "let's do it" attitude. I identified the vehicle I wanted and the price I wanted to pay, and the "haggling" was practically nonexistent. I had specific reasons for naming my price point, so Jim - the General Manager - was absolutely willing to work with me. It took about five minutes to agree on very reasonable prices for both the Acura and my trade-in, which is unlike any car buying experience I've had before. It was a friendly conversation in which I never felt anyone was trying to cheat me or slip something by me. I had a few requests with regard to the vehicle I was purchasing, and each one was immediately granted with a smile and, "What else can we do for you?" I'd already agreed to buy the car, so this was - in my mind - just further evidence that these guys are just friendly folks who like keeping customers happy. While someone was doing my paperwork, Brian (sales) sat down with me to explain some of the vehicle's features. He offered to remain available by cell phone even after I left with the car so I could call from the road anytime if I wasn't sure how to use the navigation system, voice system, etc. Since the process isn't immediate and I'd asked for some special touches on the car, I needed a loaner to get to work and a doctor's appointment. I was offered the option of having a vehicle brought to me or just taking a car off the lot to go wherever I needed. The GM explained that this courtesty service would remain available throughout my time as an Acura owner. I can just drop my car off for an oil change (or other service, to include free detailing) and they'll give me a car to use for the day! They also offered to come to my home anytime to pick my car up for service - what more could anyone ask? When the paperwork was nearly complete and I was brought to George, the finance manager, to sign everything, I braced myself for the "up-sell." I saw the laminated advertisements on his desk for extended warranties, protection packages, cleaning supplies... you name it, they sell it. Well - it never happened. I never suffered the barrage of explanations about how I would be crazy not to buy this or that, or how I would save SO much over however many years.... Instead, I inquired about an extended warranty myself while George was busy printing paperwork, as I'd already decided I wanted one. I also asked about tire/wheel protection, since I live in a neighborhood with new construction and I'm terrified of getting a nail in my tire. George explained the options but never pressured me to purchase anything. I picked what I wanted as George patiently did the math to tell me how each option would affect my monthly payment. He was also terrifically patient while I picked through the fine print of each document... no eye rolling or finger drumming... just kind and friendly while I peppered him with pesky questions. I have to mention soemthing else that struck me about Southern Motors Acura, and that is the interesting way in which they apparently share their commissions. I'm not privy to the details, but I was careful each time I called or went in to try and speak only to the salesperson who helped me most recently. When that person was out with another customer, I felt terribly guilty about talking to someone else for fear of costing someone his commission. When I asked about that, everyone explained that they help each other with customers and "it all comes out in the wash." I really liked that, since I can honestly say I received a great deal of helpful service from each person I encountered (Vuk, Zak, Brian, Jim and George). I've found it difficult to get that kind of service at other dealerships, since only one salesperson has a vested interest in helping me. Whatever the system is at Southern Motors, it is certainly great for customers. At the end of the day, I give this dealership my highest recommendation. Whether you're looking for an Acura or for another used car they have on their lot, you won't be disappointed you visited this place. I've never felt any degree of loyalty to a dealership before - it's always been an impersonal transaction, at best - but I would return to this dealership for my next car simply because I was treated so well. More

Southern Motors Acura My overall experience was great. First and foremost, the staff were very friendly, professional and most of all knowledgeable about the product they My overall experience was great. First and foremost, the staff were very friendly, professional and most of all knowledgeable about the product they were selling. I found the General Manager Jim Brenner, Finance Manager George Straight and Sales Consultant Brian Powers, friendly, considering the customers needs at all times. The pricing was very fair on the RDX we purchased. More