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Southern Mazda Newport News - Service Center

Newport News, VA

4.7
130 Reviews

130 Reviews of Southern Mazda Newport News - Service Center

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February 20, 2024

Fast friendly and professional. I chose this location because of their professional customer service. Thank you More

by amika3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in service department
Feb 21, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Very pleased with our sales person Carlos, he was excellent to work with. I would recommend him to others More

by skipb317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fletcher
Feb 21, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 14, 2024

Very friendly people and helpful. They want to make things right and make sure you are happy. They were very accommodating More

by freemanimal1
Recommend Dealer
Yes
Employees Worked With
General manager
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 14, 2024

I came in as a first time client with a tire issue. They were so kind, speedy, and caring. BEST EXPERIENCE More

by knd02
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner the service mamager
Feb 14, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

My experience has been excellent each time I bring 1 of my 2 CX5s in for service. I enjoy waiting in the comfortable chairs in the lobby and I usually play on my phone while I wait. The dealership is clean More

by TEABAG75
Recommend Dealer
Yes
Employees Worked With
Cleon
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 13, 2024

Mr. Skinner was very professional. The waiting area was comfortable and the wait time wasn't long. More

by KWKO60
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner.
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 12, 2024

We love Cleon and your service staff and that is why we bring both of our Mazdas for service there regardless of what company own the dealership today! More

by keywester-va
Recommend Dealer
Yes
Employees Worked With
Cleon
Feb 13, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 12, 2024

Took car in for the 157,500 scheduled maintenance. .in and out very quickly..very fairly priced Cleon and his Co worker (???) were very efficient. Waiting room very comfortable More

by Philcspencer
Recommend Dealer
Yes
Employees Worked With
Cleon
Feb 13, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

Professional and courteous. Fast service Cleon was a pleasure to work with. Told me what the service would entail and how long before the service was complete More

by DARRYL.HARRISON
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Feb 13, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 08, 2024

Mr. Skinner the service Rep assured me needs would be met for servicing of my vehicle. He showed true knowledge and experience. More

by sylvesterde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Feb 08, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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